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2018-07-12

Mediatrix G7, S7, and C7 series

v. 42.3.986


1 Information to Know Before Starting

Before starting to use these configuration notes, complete the following table to make sure you have the required information to complete the different steps.

Note

These configuration notes can be successfully executed, provided your unit is using the Factory default settings.The SipProxy service requires a licence.

Information Value Used in Step
IP address used by your Mediatrix unit to communicate with the Web interface.
  • If your computer is connected to the Ethernet port meant to be connected to the Local Area Network (LAN), i.e. Eth2 on most devices
Use this value 192.168.0.10 Logging on to the Mediatrix Unit Web Interface
  • If your Mediatrix unit is configured to use a DHCP server, use the DHCP server- provided IP address.
Logging on to the Mediatrix Unit Web Interface
Static IP address as defined in your network address range. Configuring the Uplink Network Interface
Address of each SNTP server. Configuring the SNTP Server
Static Default Router IP address for the Uplink Network Interface. Configuring the Default Gateway to a Static IP Address
IP address of each DNS server. Configuring the Domain Name Server (DNS)
SIP Server IP Address or FQDN of the SIP server Configuring the Domain Name Server (DNS)

2 Local Survivability for Cloud Based SIP Services - DGW SipProxy Survivability

This use case describes the configuration of an office when the Mediatrix unit is located in the LAN. It implies that:

  • When the Hosted SIP services fail, local calls go through the SipProxy.
  • When the Hosted SIP services fail, PSTN calls go through the SipProxy but are not sent to the Hosted SIP services.
  • In survivability situations, when the Hosted SIP services comes back online, the Mediatrix unit must wait for a REGISTER to go through before sending the calls to the SIP trunk.
  • The Mediatrix unit is located in the LAN, behind a Near-End NAT.


2.1 Getting Started

Steps

  1. Make sure the WAN network interface (either WAN, ETH1, Ethernet, Network, or ETH5 depending on your model) of your Mediatrix unit is connected to the network.
  2. Make sure the second Ethernet connector (either LAN, ETH2, or Computer depending on your model) of your Mediatrix unit is connected to the computer.
  3. Log on to the Mediatrix unit Web interface.

    Note

    If you are using your Mediatrix unit for the first time, refer to its Mediatrix unit Quick Start guide.

Next Step

2.2 Logging on to the Mediatrix Unit Web Interface

2.2 Logging on to the Mediatrix Unit Web Interface

Context

For better performances, it is recommended to use the latest available version of Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox.

Note

You may not be able to log on to the Mediatrix unit Web interface if you are using older browser versions. The computer's network card must be on the same subnet as the Mediatrix unit.

Steps

  1. In your Web browser, enter the IP address used by your Mediatrix unit to communicate with the Web interface.
    • If your computer is connected to the Ethernet port, commonly used to be connected to the Local Area Network (LAN), i.e. ETH2 on most devices, use the 192.168.0.10 IP address.
    • If your Mediatrix unit is configured to use a DHCP server with IPv4, use the provided DHCP server IP address.
  2. Enter public as your username and leave the password field empty.

    Note

    The public username account has administrator rights.

    Note

    You can also use admin as a username and administrator as password.

  3. Click Login.

Result

The Information page of the Web interface is displayed.

Next Step

2.3 Configuring the Uplink Network Interface

2.3 Configuring the Uplink Network Interface

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Interfaces.
  2. In the Network Interface Configuration table, from the Link selection list located next to Uplink, leave the default value.
  3. From the Type selection list, select IpStatic (IPv4 Static).

    Note

    The Uplink Network Interface must be set with a fixed public IP address for the NAT/router to be able to do port-forwarding to the unit. It will also be easier for the PBX to communicate with the unit if the address is static.

  4. In the Static IP Address field enter the LAN static IP address.
  5. From the Activation selection list, select Enable.
  6. Click Apply to apply all changes to the configuration.

    Note

    Once the changes are applied, the connection with the unit might be lost. You may need to reconnect to the web page using the new address.

Result

The unit can be reached (via the Web) with the Static Address.

Next Step

2.4 Configuring the Default Gateway to a Static IP Address

2.4 Configuring the Default Gateway to a Static IP Address

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Host.
  2. In the Default Gateway Configuration table, from the IPv4/Configuration Source selection list, select Static.
  3. In the IPv4/Default Gateway field, enter the IP address used as the Static Default Router for the Uplink Network Interface.
  4. Click Apply.

Result

Next Step

2.5 Configuring the Domain Name Server (DNS)

2.5 Configuring the Domain Name Server (DNS)

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Host.
  2. In the DNS Configuration table, form the Configuration Source selection list, select Static.
  3. For each DNS used, enter the IP address of the DNS.
  4. Click Apply.

Result

Next Step

2.6 Configuring the SNTP Server

2.6 Configuring the SNTP Server

Before You Start

Make sure there is an SNTP server available.

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Host.
  2. In the SNTP Configuration table, from the Configuration Source selection list, select Static.
  3. Provide an IP address or domain name and port numbers for each SNTP server you are using.
  4. If necessary, change the displayed default value of the Synchronisation Period.
  5. If necessary, change the displayed default value of the Synchronisation Period on Error.
  6. Click Apply.

Result

The SNTP host name and port will be displayed in the Host Status table under Network/Status.

Next Step

2.7 Setting the Automatic IPv4 Configuration to Uplink Network Interface

2.7 Setting the Automatic IPv4 Configuration to Uplink Network Interface

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Host.
  2. In the Automatic Configuration Interface table, select Uplink from the selection list located on the same line as Automatic IPv4 config source network.
  3. Click Apply.

Result

The unit will use the Uplink interface for all SIP Signaling.

Next Step

2.8.1 Configuring the Default Servers

2.8 Configuring the FXS Endpoints Registration


2.8.1 Configuring the Default Servers

Before You Start

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Context

In some instances, the configuration of the default servers may already be completed.

Steps

  1. Go to SIP/Servers.
  2. In the Registrar Host field, indicate the server IP address or FQDN to use for this gateway.
  3. In the Proxy Host field, indicate the server IP address or FQDN to use for this gateway.
  4. In the Messaging Server Host field, indicate the server IP address or FQDN to use for this gateway, if needed.
  5. Leave the Outbound Proxy Host field empty, unless specifically instructed to set a value.

    Note

    Setting the address to 0.0.0.0:0 or leaving the field empty disables the outbound proxy host.

  6. Click Apply.
  7. Located at the top of the page, click restart required services.

Result

Next Step

2.8.2 Registering Endpoints to All Gateways

2.8.2 Registering Endpoints to All Gateways

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to SIP/Registrations.

    Note

    If two or more endpoints have the same user name, a single registration request and/or subscription request will be performed under that user name.

  2. For each endpoint requiring registration, repeat the following 2 steps.
  3. From the Register selection list, select Enable.
  4. From the Gateway Name selection list, select All for each endpoint.
  5. Click Apply and Refresh.

Result

Next Step

2.8.3 Setting the SIP Authentication

2.8.3 Setting the SIP Authentication

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to SIP/Authentication.
  2. Click Edit All Entries.
  3. In the Authentication table, enter the credentials for each port.

Result

Next Step

2.8.4 Setting Auto-Routing to Use SIP Usernames

2.8.4 Setting Auto-Routing to Use SIP Usernames

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Call Router/Auto-Routing.
  2. From the Auto-Routing selection list, select Enable.
  3. From the Criteria Type selection list, select SIP Username.
  4. Click Apply.

Result

Next Step

2.8.5 Restarting Services

2.8.5 Restarting Services

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to System/Services.
  2. In the restart required services table, click restart required services.

Next Step

2.11.4 Configuring the Outbound SIP Proxy for the LAN SIP Clients 2.9 Configuring the LAN SIP Clients

2.9 Configuring the LAN SIP Clients

Steps

  1. Set the SIP server, username and password according to the Cloud Based SIP Service configuration.

    Note

    At this step, these SIP clients do not use the Mediatrix unit to communicate with the Sip Server.

  2. Validate that the SIP clients are correctly registered.
  3. Make calls between all the SIP clients in the LAN.

Result

The calls should be routed between the SIP clients, and all available services should work. At this point, the first part of the configuration of this use case is completed.

Next Step

2.10 Activating the Licence Using the Web Interface

2.10 Activating the Licence Using the Web Interface

Before You Start

You must have a licence key and you must know the MAC Address of your unit Locating the MAC Address of Your Mediatrix Unit.

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to System/Information.
  2. Using notepad, or equivalent, open the individual script file that has the same MAC address as the device.
  3. In the Activate License table, enter your licence key in the field found in step 2.
  4. Click on Apply.

Result

Next Step

2.11.1 Executing the SipProxy Configuration Script

2.10.1 Locating the MAC Address of Your Mediatrix Unit

Context

The MAC address of the unit is:

  • printed on a label located under the Mediatrix unit
  • displayed in the Current Status table of the Web Interface (System/Information)


2.11 Starting and Configuring the Survivability SipProxy


2.11.1 Executing the SipProxy Configuration Script

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Management/Configuration Scripts.
  2. In the Execute Scripts table, from the Suggestion selection list, choose Survivability.cfg.
  3. From the Transfer Protocol selection list, make sure that File is selected.
  4. Click Apply and Execute Now.

    Note

    The script may take some time to execute. A message to restart the service may be displayed, but it can be ignored.

Result

The survivability configuration script will be executed from the unit's file management system, and the values specified in the script will be applied to the running configuration.

Next Step

2.11.2 Configuring the SipProxy Service

2.11.2 Configuring the SipProxy Service

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to SIP Proxy/Configuration.
  2. In the Monitoring section of the Configuration table, in the Interval field, enter the interval at which monitoring requests are sent to verify the SIP server status, in seconds.
  3. In the Toggle Delay field, enter the delay before reporting a status change of the monitored destination, in seconds.
  4. In the Destination field, enter the server IP address or FQDN to monitor.

    Note

    In most cases, this will be the Registrar Host.

  5. In the Keep Alive Error Code field, list the response codes (comma-seperated) that indicate that the server is down.

    Note

    To detect that the server is down, use the error codes the server will return when it is not available. This will be much faster than using the timeout.

  6. Click Apply to apply all changes to the configuration.

Result

Next Step

2.8.5 Restarting Services

2.11.4 Configuring the Outbound SIP Proxy for the LAN SIP Clients

Steps

  1. Set the Outbound SIP Proxy server to the Mediatrix unit IP address.
  2. Validate that the SIP clients are correctly registered.
  3. Make calls between all SIP clients in the LAN.

Result

The calls will be routed between SIP clients, and all available services should work. Under SIP Proxy/Registration Cache, in the Registration Cache Search Results table, and each registered user should be displayed in the AoR field.

Next Step

2.12 Performing a Configuration Backup to the Unit File Management System

2.12 Performing a Configuration Backup to the Unit File Management System

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Management/Backup and Restore.
  2. In the File Name field, indicate the name of your backup.

    Note

    The file name is case sensitive. As a best practice, add the *.xml extension. Make sure to indicate the firmware version the backup was made from because a backup file can not be restored on an older firmware version than the one it was taken from.

    Note

    Remember, if you have several units with several configurations and plan to reuse the configuration on another unit, the name must be explicit. Indicate the date of your backup, the interfaces used, the device model, etc.

  3. From the Transfer Protocol selection list, select File.
  4. From the Content selection list, choose the elements you wish to include to the backup.
  5. If you wish to use encryption for backup operations, complete the Privacy Parameters.

    Note

    Media5 corp strongly recommends to use a privacy algorithm (encryption) to protect certificates and passwords.

  6. Click Apply and Backup Now.

Result

The configuration will be saved in the unit's file management system. The backup file will appear at the end of the list of the File page, under Management/File.

3 Available Documentation

For more details, refer to the Mediatrix Documentation .

4 Copyright Notice

Copyright © 2018 Media5 Corporation.

This document contains information that is proprietary to Media5 Corporation.

Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.

This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.