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For all Mediatrix units
v. 44.1.1605

1 System Services vs User Services

The Mediatrix unit uses many services to carry out tasks and support features.

There are 3 service commands that can be used:

  • Start
  • Stop
  • Restart

The are two types of services:


Available services may differ depending on the Mediatrix unit you are using. Furthermore, some services are available only if a licence has been installed. Available services are displayed on the DGW Web page, under System /Services .

When a system or a user service needs to be restarted, the Some changes require to restart a service to apply new configuration message is systematically displayed on the DGW Web pages. Also, every service has the NeedRestartInfo CLI/MIB parameter to indicate if the service needs to be restarted for the configuration to fully take effect.


For the complete list of parameters and commands available for the configuration of each service, refer to the Reference Guide published on the Media5 documentation portal.


1.1 DGW System Services

System Service Description
Authentication, Authorization and Accounting (Aaa) Manages the administrator accounts and grants or denies access to various parameters.
Certificate Manager (Cert) Manages the security certificates used for the authentication of the unit and its peers before establishing a secure connection.
Configuration Manager (Conf) Allows executing configuration scripts as well as performing backup/restore of the unit configuration.
Device Control Manager (Dcm) Manages the hardware properties as well as the licence activation keys.
Ethernet Manager (Eth) Manages the unit Ethernet link interfaces.
File Manager (File) Allows the administrator to manage the files stored on the unit.
Firmware Pack Updater (Fpu) Manages firmware upgrade, downgrade and rollback operations.
Host Configuration (Hoc) Manages the IP host parameters and other system settings.
Local Quality Of Service (LQos) Manages the QoS parameters applicable to the unit.
Notifications and Logging Manager (Nlm) Manages the routing and filtering of the unit's event notification messages.
Process Control Manager (Pcm) Manages the startup and shutdown sequence of the system.
Service Controller Manager (Scm) Allows the administrator to enable or disable services.

1.2 DGW User Services

User Service Description
Basic Network Interface (Bni) Manages the layer 3 network interfaces.
Call Detail Record (Cdr) Allows the administrator to generate custom call notifications with information such as endpoints, point of origin, duration, etc.
Command Line Interface (Cli) Allows the administrator to manage the unit using the SSH or TELNET protocols.
Call Routing (Crout) Transforms properties and routes calls between telephony interfaces and SIP endpoints.
CPE WAN Management Protocol (Cwmp) Allows the administrator to manage the unit using the TR-069 protocol.
DHCP Server (Dhcp) Manages a DHCP server on each network interface.
E&M Channel Associated Signaling (Eam) Manages the E&M CAS telephony interfaces.
Endpoint Administration (EpAdm) Allows for high-level management of telephony endpoints.
Endpoint Services (EpServ) Manages the telephony services of each endpoint.
IP routing (IpRouting) Manages the unit's IP routing table.
Integrated Services Digital Network (Isdn) Manages the ISDN parameters for BRI and PRI telephony interfaces.
Local Firewall (Lfw) Allows the administrator to filter the network with the unit as final destination.
Link Layer Discovery Protocol (Lldp) Manages the IEEE 802.1ab protocol used for advertising the unit's capabilities on the network.
Media IP Transport (Mipt) Manages the voice and data encodings over the IP network.
Music on Hold (Moh) Manages the option to play an audio file when a telephony endpoint is on hold.
Network Address Translation (Nat) Allows the administrator to change the source or destination IP address of a packet.
Network Firewall (Nfw) Allows the administrator to filter traffic that is routed between networks.
Network Traffic Control (Ntc) Allows the administrator to perform traffic shaping on the network interfaces.
Plain Old Telephony System Line (Pots) Manages the FXS and FXO analog telephony interfaces.
R2 Channel Associated Signaling (R2) Manages the E1 CAS telephony interfaces
Session Border Controller (Sbc) Allows the administrator to perform SIP to SIP normalization, call routing, NAT traversal, and survivability.
SIP Endpoint (SipEp) Allows the administrator to associate telephony endpoints with SIP user agents.
SIP Proxy (SipProxy) The SIP Proxy (SipProxy) service is used to add local survivability for local endpoints and SIP phones.
Simple Network Management Protocol (Snmp) Allows the administrator to manage the unit using the SNMP protocol.
Telephony Interface (TelIf) Manages tone generation and detection on the telephony interfaces.
Virtual Machine (Vm) Allows the administrator to manage virtual machines.
Web Service (Web) Manage the unit using HTTP(S) web pages.

2 Basic Tasks


2.1 Setting the Service Start-up Type

  1. Go to System /Services .
  2. In the User Service table, from the Startup Type selection list located next to the service you wish to set.
    • choose Auto if you wish the service to start automatically when the system starts, or
    • choose Manual to start to the service manually when needed.
  3. Click Apply .
The services set to Auto will automatically start every time the unit boots, while the services set to Manual must be started each time by the administrator when needed.

2.2 Starting-Stopping-Restarting a User Service Using the DGW Web Page

  1. Go to System /Services .
  2. In the User Service table, on the line of the service you wish to set.
    • click if you wish to start the service, or
    • click to restart the service.
    • click to stop the service.


    When stopping or restarting a service, some interruptions might occur, such as dropped calls, virtual machine shutdown or loss of network connectivity, depending on the affected services and/or its dependencies.

  3. Click Apply .
The status of the service (in the Status column) changes following the executed service command.
  • If you clicked , the tab from which you can access the service from the Web pages are greyed out
  • If you clicked , the tab from which you can access the service from the Web pages are no longer greyed out.

2.3 Restarting a Service with a Grace Delay

If no service needs to be restarted, the table will be greyed out.
  1. Go to System /Services .
  2. In the Restart Required Services table, set the Graceful Delay (min) field.
  3. Click Restart Required Services .
The services that require a restart are restarted after the delay allowing ongoing calls to be completed. At the expiration of the delay, the services are forced to restart even if calls are still ongoing. Therefore, ongoing calls are abruptly disconnected without proper release. The users are not informed of the call disconnection event (ex.: end-of-call tone).

2.4 Restarting a System Service

System services cannot be restarted by the user. To restart a system service, the unit must be restarted.
  1. Go to Reboot .
  2. In the Reboot page, click Reboot .


    If the unit is in use when clicking Reboot , all calls are terminated.

The Web session will be lost and you will be redirected to the login page after the reboot process. All system services needing to be restarted, will be restarted.

3 Advanced Tasks


3.1 Starting-Stopping-Restarting a User Service Using a MIB Browser

  1. Open a MIB Browser
  2. Navigate to the Service that needs to be restarted.
  3. Locate the needRestartInfo parameter to determine if the service needs to be restarted.
  4. Locate the serviceCommandsTable in the scmMIB.
    1. To restart the service, set the serviceCommandsRestart command to restart
    2. To start the service, set the serviceCommandsStart command to Start
    3. To stop the service, set the serviceCommandsStop command to Stop

3.2 Restarting a Service Using the CLI

For more details, refer to the Using the CLI via an SSH Session published on the Media5 documentation portal.
  1. Log into the CLI using an SSH client.
  2. Type the command line to restart the service, i.e. NameofService.Restart


    For example Sbc.Restart to restart the Sbc service.


    Stopping or restarting a service will cause an interruption in that service, which may result for example in network lost, call interruption, or virtual machine shutdown, depending on the service(s) stopped or restarted.


4 Online Help

If you are not familiar with the meaning of the fields and buttons, click Show Help , located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.


5 Documentation

Mediatrix units are supplied with an exhaustive set of documentation.

Mediatrix user documentation is available on the Documentation Portal .

Several types of documents were created to clearly present the information you are looking for. Our documentation includes:

  • Release notes : Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
  • Configuration notes : These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
  • Technical bulletins : These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
  • Hardware installation guide : They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
  • User guide : The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
  • Reference guide : This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.


6 Copyright Notice

Copyright © 2019 Media5 Corporation.

This document contains information that is proprietary to Media5 Corporation.

Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.

This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.