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2018-07-12

For All Mediatrix Products

v. 42.3.986


1 Firmware Pack

The firmware pack is a ZIP file that contains the modules and the features to install on your Mediatrix unit when a new release is available.

When unzipping the firmware pack, the content is extracted according to a pre-defined tree architecture. This creates a directory that contains the files required for the Mediatrix unit to properly upgrade its firmware.


2 File Servers


2.1 Configuring the FTP Server

Before You Start

If you are not familiar with the procedure on how to set the FTP root path, please refer to your FTP server's documentation.

Context

Perform this procedure if you plan to use the FTP transport protocol.

Steps

  1. Set an FTP service on the assigned server.
  2. Make sure the FTP server can be reached by the Mediatrix unit.

    Note

    If the file server is located behind a firewall, make sure that TCP port 21 is open.

Next Step

3.1 Extracting the Firmware Pack ZIP File

2.2 Configuring the TFTP Server

Before You Start

If you are not familiar with the procedure on how to set the TFTP root path, please refer to your TFTP server's documentation.

Context

Perform this procedure if you plan to use the TFTP transport protocol.

Steps

  1. Set a TFTP service on the assigned server.
  2. Make sure the TFTP server can be reached by the Mediatrix unit.

    Note

    If the file server is located behind a firewall, make sure the UDP port 69 is open.

Next Step

3.1 Extracting the Firmware Pack ZIP File

2.3 Configuring the HTTP Server

Before You Start

If you are not familiar with the procedure on how to set the HTTP root path, refer to your HTTP server's documentation.

Context

Perform this procedure if you plan to use the HTTP transport protocol.

Steps

  1. Set an HTTP service on the assigned server.
  2. Make sure the HTTP server can be reached by the Mediatrix unit.

    Note

    If the file server is located behind a firewall, make sure the TCP port 80 is open.

Next Step

3.1 Extracting the Firmware Pack ZIP File

2.4 Configuring the HTTPS Server

Before You Start

If you are not familiar with the procedure on how to set the HTTPS root path, please refer to your HTTPS documentation.

Context

Perform this procedure if you plan to use the HTTPS transport protocol.

Steps

  1. Set an HTTPS service on the assigned server.
  2. Make sure the HTTPS server can be reached by the Mediatrix unit.

    Note

    If the file server is located behind a firewall, make sure the TCP port 443 is open.

  3. Make sure that in the Management/Certificates tab, in the Certificate Import Through Web Browser table, there is a certificate that authenticates the HTTPS server selected in the Path field, and that Other is selected in the Type field.
  4. Set the configuration parameters.

Next Step

2.5 Configuring the Mediatrix Unit to Use an SNTP Server

2.5 Configuring the Mediatrix Unit to Use an SNTP Server

Before You Start

Make sure there is an SNTP server available.

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Network/Host.
  2. In the SNTP Configuration table, from the Configuration Source selection list, select the connection type from which you wish to obtain the SNTP parameters.

    Note

    Complete Step 3 only if you are using static SNTP server(s), otherwise go to Step 4.

  3. Provide an IP address or domain name and port numbers for each SNTP server you are using.
  4. If necessary, change the displayed default value of the Synchronisation Period.
  5. If necessary, change the displayed default value of the Synchronisation Period on Error.
  6. Click Apply.

Result

The SNTP host name and port will be displayed in the Host Status table under Network/Status.

Next Step

3.1 Extracting the Firmware Pack ZIP File

2.5.1 Simple Network Time Protocol (SNTP)

The Simple Network Time Protocol (SNTP) is used to update and synchronise the clock of the Mediatrix unit (day, month, time) when it is restarted.

Mediatrix units do not all include a real time clock allowing them to maintain accurate time when they are shutdown. Your system needs to have access to accurate time, for instance, if you are using HTTPS or for the caller ID feature. In these cases, an SNTP client with an available SNTP server will need to be configured to allow the system to update and synchronise its time to the local clock.

SNTP is used to synchronise an SNTP client with an SNTP or NTP server by using UDP as transport. The Mediatrix unit implements an SNTP version 3 client.


3 Upgrade


3.1 Extracting the Firmware Pack ZIP File

Before You Start

Your file server must be configured. One of the following procedures must first be completed.

Steps

  1. Unzip the firmware pack ZIP file (MediatrixXXXX_Dgw_2.0.2X.XXX_XXXX-MX-D2000.zip).

    Note

    You can unzip the files on any computer. However, keep in mind that the upgrade will be performed using the firmware pack files located on the file server only. Therefore, the folder containing the unzipped files must be copied to the file server (MediatrixXXXX folder).

    Important

    Do not change the name of the unzipped folder.

  2. Copy the MediatrixXXXX folder, containing the unzipped files of the firmware pack, to the file server you have chosen to use (FTP, HTTPS,TFTP, or HTTP server).

    Note

    The MediatrixXXXX folder is typically installed at the root folder of the file server. You may choose another path, but the root of the path must be on the file server, otherwise the upgrade will fail.

Result

The Firmware Pack files are ready to be imported to the system.

Next Step

3.2 Installing a DGW Firmware Version Using the DGW Web Interface

3.2 Installing a DGW Firmware Version Using the DGW Web Interface

Before You Start

Make sure to make a backup of your configuration and save the configuration script before proceeding to the next step.

Note

Our QA tests cover ten versions back for each new release. If you are upgrading from a load older than ten releases back, you must install an intermediate version before upgrading to the newest one.

Depending on the type of protocol you will use, the following procedures must be completed.

Context

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.

Steps

  1. Go to Management/Firmware Upgrade.
  2. In the Firmware Packs Configuration table, in the Version field, enter the version of your Firmware Upgrade Pack.

    Note

    If you are not sure of the version number of your firmware pack, refer to Examples of Firmware Pack Versions.

  3. If you wish the unit to automatically restart immediately after the upgrade, select Enable from the Automatic Restart Enable selection list.

    Note

    If you choose Disable, the unit must be manually restarted in order to complete the upgrade.

  4. If you chose Enable from the Automatic Restart Enable, complete the Automatic Restart Grace Delay field (optional).

    Note

    This provides a delay for the telephony calls to be terminated before the unit is restarted. When there are no active calls, the unit will restart immediately. If you wish to allow a delay for the services, set the same parameter under System/Services.

  5. If you wish to restart the system with the default settings, set the Default Settings On Restart field to Enable.
  6. In the Firmware Pack field, enter Dgw.

    Note

    Remember that the name is case sensitive.

  7. In the Transfer Configuration table from the Transfer Protocol selection list, select the type of protocol you wish to use to transfer your Firmware Upgrade.

    Note

    This must be consistent with the file server you have configured.

  8. In the Host Name field, enter the file server IP address or FQDN.
  9. In the Location field, enter the path where the MediatrixXXXX folder is located relative to the root of the file server.

    Note

    If the MediatrixXXXX folder was copied in the root of the file server, this field must remain empty.

  10. If your server requires authentication, enter your username and password.

    Note

    Make sure the file server is started.

  11. Apply Install Now

    Note

    When the firmware pack update fails, the Mediatrix unit tries to download the firmware three times.

Result

All LEDs will cycle from left to right. The upgrade process can take up to 20 minutes and the unit will be restarted a few times. Once the upgrade will be completed, the new firmware pack version will appear under the Firmware Pack Installed table (Management/Firmware Upgrade).

3.2.1 Examples of Firmware Pack Versions

Firmware Pack Version Number
MediatrixUnit_Dgw_2.0.36.672_STNL-MX-D2000-10.zip. 2.0.36.672
helm_MediatrixUnit_Dgw_2.0.126.464_4102-MX-D2000-132.zip 2.0.126.464

4 Downgrade


4.1 Reverting to the Previous Firmware Version

Before You Start

It is only possible to revert to a previous version of the firmware if a previous version is available in the recovery bank.

Context

This feature does not apply to the Mediatrix 4102S model.

Steps

  1. Go to Management/Firmware Upgrade.
  2. In the Firmware Pack Installed table, click Rollback.

    Note

    The Rollback button is only available if there is a previous version available in the recovery bank.

    Note

    Any configuration changes performed after the installation of the current firmware version will be lost.

    Note

    Configuration parameters previous to the firmware upgrade will be restored.

Result

Your system will be restarted on the previously installed version.

5 Parameters

Although the services can be configured in great part in the web browser, some aspects of the configuration can only be completed with the MIB parameters by:

  • using a MIB browser, such as the Mediatrix Unit Manager Network (UMN);
  • using the CLI;
  • creating a configuration script containing the configuration parameters.


5.1 Fpu >Configuration Parameters

Mfp Transfer Tls Version

Refer to Fpu. MfpTransferTlsVersion in the Reference Guide .

Mfp Transfer Cipher Suite

Refer to Fpu. MfpTransferCipherSuite in the Reference Guide .

Mfp Transfer Certificate Validation

Refer to Fpu. MfpTransferCertificateValidation in the Reference Guide .

Mfp Transfer Certificate Trust Level

Refer to Fpu. MfpTransferCertificateTrustLevel in the Reference Guide .

6 Copyright Notice

Copyright © 2018 Media5 Corporation.

This document contains information that is proprietary to Media5 Corporation.

Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.

This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.