- Sentinel 100
- Sentinel 400
- Mediatrix S7 and S7 LP Series
- Mediatrix G7 Series
- Mediatrix C7 Series
- Mediatrix 4100 Series
- Mediatrix 3000 Series
- Mediatrix 4400 Series
- Mediatrix LP Series
The firmware pack is a ZIP file that contains the modules and the features to install on your Mediatrix unit when a new release is available.
When unzipping the firmware pack, the content is extracted according to a pre-defined tree architecture. This creates a directory that contains the files required for the Mediatrix unit to properly upgrade its firmware.
Perform this procedure if you plan to use the FTP transport protocol.
If the file server is located behind a firewall, make sure that TCP port 21 is open.
If the file server is located behind a firewall, make sure the UDP port 69 is open.
If the file server is located behind a firewall, make sure the TCP port 80 is open.
If the file server is located behind a firewall, make sure the TCP port 443 is open.
The Simple Network Time Protocol (SNTP) is used to update and synchronise the clock of the Mediatrix unit (day, month, time) when it is restarted.
Mediatrix units do not all include a real time clock allowing them to maintain accurate time when they are shutdown. Your system needs to have access to accurate time, for instance, if you are using HTTPS or for the caller ID feature. In these cases, an SNTP client with an available SNTP server will need to be configured to allow the system to update and synchronise its time to the local clock.
SNTP is used to synchronise an SNTP client with an SNTP or NTP server by using UDP as transport. The Mediatrix unit implements an SNTP version 3 client.
You can unzip the files on any computer. However, keep in mind that the upgrade will be performed using the firmware pack files located on the file server only. Therefore, the folder containing the unzipped files must be copied to the file server (MediatrixXXXX folder).
Do not change the name of the unzipped folder.
The MediatrixXXXX folder is typically installed at the root folder of the file server. You may choose another path, but the root of the path must be on the file server, otherwise the upgrade will fail.
Our QA tests cover ten versions back for each new release. If you are upgrading from a load older than ten releases back, you must install an intermediate version before upgrading to the newest one. The only exception is when upgrading from DGW 188.8.131.521 to DGW 184.108.40.2068.
Depending on the type of protocol you will use, the following procedures must be completed.
If you choose Disable, the unit must be manually restarted in order to complete the upgrade.
This provides a delay for the telephony calls to be terminated before the unit is restarted. When there are no active calls, the unit will restart immediately. If you wish to allow a delay for the services, set the same parameter under System/Services.
Remember that the name is case sensitive.
This must be consistent with the file server you have configured.
If the MediatrixXXXX folder was copied in the root of the file server, this field must remain empty.
Make sure the file server is started.
When the firmware pack update fails, the Mediatrix unit tries to download the firmware three times.
The Rollback button is only available if there is a previous version available in the recovery bank.
Any configuration changes performed after the installation of the current firmware version will be lost.
Configuration parameters previous to the firmware upgrade will be restored.
Although the services can be configured in great part in the web browser, some aspects of the configuration can only be completed with the MIB parameters by:
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