The Mediatrix CPE provides several troubleshooting features such as notification messages, diagnostic traces and SIP signalling logs.
The Syslog daemon is a general purpose utility for monitoring applications and network devices with the TCP/ IP protocol. With this software, you can monitor useful messages coming from the Mediatrix CPE.
|Unable to contact the Management Interface.||Wrong Eth port used for the Network configuration (Mediatrix unit on the edge or in the LAN with or without a DHCP server).|
|Card does not appear in the Management Interface.||
|Card appears in the Management interface, but cannot be used (For example, unable to make calls).||The card is not configured properly. Refer to the Software Configuration Guide.|
|Unable to contact the Management Interface via the CLI.||
|Unable to contact the unit via SNMP.||
|Unable to make calls, although cards appear in the Management Interface.||Hour and date are not synchronized (required by certificates).|
|Active (rescue) interface||the one meant for ' WAN' connection ( usually Eth1)|
Do not release the Reset/Default button before the LEDs stop blinking and are steadily ON. This can last from 12 to 16 seconds. If you leave the inserted pin longer, no action will be taken which is useful if you accidentally pushed the button and do not need any action to be applied.
It is not recommended to access the unit on a regular basis through the Rescue Network Interface.
Make sure the unit is connected to the WAN port, as the Rescue interface is bound to the unit's WAN port (ETH5 for the Mediatrix 3000, wan for the Mediatrix 4102s, and ETH1 for all other Mediatrix units). The IP address of the Rescue interface is 192.168.0.1 (IPv4) or an IPv6 Link Local address.
The Power LED will start blinking.
You have between 7 to 11 seconds.
The partial reset provides a way to contact the Mediatrix unit in a known and static state while keeping most of the configuration unchanged.
A partial reset can be performed at the initial start-up of the Mediatrix unit or on a unit already in use where the configuration was modified in such a way that the user can no longer access the system by the Web page or otherwise. In both cases, the user can manage the Mediatrix unit through its Rescue interface, which is bound to the unit's WAN port (ETH5 for the Mediatrix 3000, wan for the Mediatrix 4102s, and ETH1 for all other Mediatrix units). The IP address of the Rescue interface is 192.168.0.1 (IPv4) or an IPv6 Link Local address.. These connections give access to the Rescue Management Interface where the configuration of a new unit can be completed and where an existing configuration can be modified.
By default the Rescue Network Interface is disabled. When a partial reset is performed, the Rescue network Interface becomes enabled and the "Power" and "Ready" LEDs are blinking at 1Hz with 75% duty and all other LEDs are off. Once the configuration has been modified to solve the problem that required the partial reset, it is important to disable the Rescue Network Interface to make sure that you are no longer working in the Rescue Network Interface.
Performing a partial reset on a new unit will not modify the configuration, as it has not yet been modified to your needs. However, a partial reset performed on a unit already in use will:
A partial reset will also modify the following parameters and preserve the values below even
after the Rescue interface has been disabled. Note These changes are valid when using a MX profile. If the Mediatrix unit is not using a MX profile, the default values and therefore the behaviour of the parameters may be different.
User(s) from profile are restored with their factory password. All other usernames
keep their password.
User(s) from profile are restored with their factory rights.
Each service will be configured to use Local authentication and no accounting
These changes are valid when using a MX profile. If the Mediatrix unit is not using a MX profile, the default values and therefore the behaviour of the parameters may be different.
The Rescue interface is bound to the unit's WAN port (ETH5 for the Mediatrix 3000, wan for the Mediatrix 4102s, and ETH1 for all other Mediatrix units). The IP address of the Rescue interface is 192.168.0.1 (IPv4) or an IPv6 Link Local address.
If you keep the Rescue Interface selected, you will not be able to get into the management interface after disabling it.
Make sure to reconfigure at least the user's authentication and firewall rules (if applicable), otherwise it may leave the unit unsecure.
The Reset/Default button is a switch that can be used to perform a partial or factory reset while the unit is running.
In other words, the Reset/Default button can be used to:
The Reset/Default button will
generate different actions depending on the amount of time the button is held. Important It is the LED pattern that will indicate the action that is being applied to the unit. The action will occur more or less rapidly depending on the platform.
It is the LED pattern that will indicate the action that is being applied to the unit. The action will occur more or less rapidly depending on the platform.
|Power1 blinking, all other LEDs OFF||Restarts the Mediatrix unit.||No changes are made to the Mediatrix unit settings.|
|All LEDs blinking, 1cycle per second, 50% duty||Initiates a Partial Reset of the Mediatrix unit.||Restarts the unit in a known and static state while keeping most of the configuration unchanged.|
|All LEDs steady ON||Initiates a Factory Reset of the Mediatrix unit.||Reverts the unit back to its default factory settings.|
|All LEDs will become OFF after blinking and being steady on.||No action is taken. This is useful if you accidentally pushed the button and do not need and action to be applied.||The action is ignored.|
|All LEDs cycling from left to right, individually blinking 1 cycle per second, 33% duty.||A firmware pack is being downloaded into the unit and written to persistent storage.|
|All LEDs blinking at 3 cycles per second, 50% duty. One LED out of two has a 180 degree phase. This pattern lasts for 8 seconds.||The download of the firmware has failed. After 4 seconds, the unit restarts.|
|Power1 or 2 and Ready LEDs blinking (synchronized) 1 cycle per second, 75% duty.||The partial reset is completed.|
|Power LED blinking, 1 cycle per 4 seconds, 75% duty.||Triggered when the unit is booting on the recovery bank and no update is pending.|
|Power LED blinking green 3 cycles per second, 50% duty.||Waiting for DHCP (IPv4 or IPv6) answer or IPv6 router advertisement or PPPoE connection. No Ip Address configured.|
|Ready LED OFF, all other LEDs cycling from right to left, left to right.||The unit tries to download and install a firmware given by the Network Rescue server.|
ipconfigcommand in the prompt command to identify the scope ID.
ifconfigcommand in the Linux command line to identify the scope ID or use the link name as the scope ID.
You may not be able to log on to the Mediatrix unit Web interface if you are using older browser versions. The computer's network card must be on the same subnet as the Mediatrix unit.
You can also use public as a username and leave the password field empty. it has the full administration rights by default.
Make sure your unit is powered off.
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, (2) this device must accept any interference received, including interference that may cause undesired operation.
Designed and assembled in Canada.
Use with internal Ethernet cable only.
Make sure your unit is powered off before flipping it over. Make sure all your cables are well connected.
If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.
Mediatrix units are supplied with an exhaustive set of documentation.
Mediatrix user documentation is available on the Documentation Portal .
Several types of documents were created to clearly present the information you are looking for. Our documentation includes:
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