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Safety Recommendations and Information
Danger, Warning, Caution, and Note Definitions
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Electrical Safety Guidelines
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General Safety Practices
- Keep your Mediatrix unit clear and dust-free during and after installation.
- Locate the emergency power-off switch for the room in which you are working. Then, if an electrical accident occurs, you can act quickly to turn off the power.
- Do not work alone if potentially hazardous conditions exist.
- Never assume that power is disconnected from a circuit. Always check.
- Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
- Do not open or disassemble this product.
- The unit should be located at 20 cm from your monitor, computer casing or other peripheral including speakers.
- When the unit is brought from a cold to a warm environment, condensation, that might be harmful to the unit, may occur. If this is the case, wait one hour before powering the unit.
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Electrostatic Discharge Prevention
- When working on a Mediatrix unit, always wear an ESD wrist strap, ensuring that it makes a good contact with your bare skin.
- Attach the ESD wrist strap end to an earth ground i.e. the grounding screw on the back of the Mediatrix unit or on an unpainted bare metal spot of a grounded equipment rack.
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Translated Warning Definition
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Requirements
Location Requirements
To avoid premature aging of the unit, insure user security and facilitate access, upgrades and maintenance, the following guidelines must be followed.
- Install the Mediatrix unit:
- on a standard 48.26 cm (19 in.) equipment rack
- on a flat surface (desk, table, etc.)
- Install the Mediatrix unit in a well-ventilated location where it will not be exposed to
high temperatures or humidity.
- Storage temperature: -20ºC to +70ºC
- Operating temperature: 0ºC to +40ºC Caution: If the unit is installed in a closed environment or on a multi-unit rack, the ambient temperature of the environment next to the Media5 unit may become greater than the maximum operating temperature recommended by Media5 for the use of its units, i.e. 40ºC. The Mediatrix unit should never be used to temperatures greater than the recommended maximum operating temperature. Any damage occurring in such environmental conditions will void the warranty.
- Humidity lower than 85% and non-condensing
- Do not install the Mediatrix unit in a location exposed to direct sunlight or near stoves or radiators. Excessive heat could damage the internal components.
- Unit should be positioned to be accessible for future upgrade, maintenance and troubleshooting and where cables can be easily connected.
- Maintain a minimum of 25 mm (1 in.) clearance in front, in the back, on top, under (for rack mounted units), and on the sides of the unit.
- Keep airflow around and through the vents of the unit clear of any obstruction.
- Do not put books or paper on the unit.
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Wiring Guidelines
These guidelines apply for any cable, supplied or not, used with a Mediatrix unit.
- Always use straight through cables.
- Cables must not pull or create a lateral stress on the connectors, i.e. they must be long enough.
- Cables must be installed in such a way not to present a trip hazard to personnel working in the vicinity of the equipment.
- Keep cables away from:
- Sources of electrical noise such as radios, transmitters, and broadband amplifiers
- Power lines
- Fluorescent lighting fixtures
- Liquids or moisture
- Heat sources
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Mediatrix S7 Characteristics
Parameter | Description |
---|---|
Dimensions |
|
Weight |
|
Power consumption |
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Getting Started
Installation Check List
Task | Verified by | Date |
---|---|---|
Network information available and recorded in site log. | ||
Location requirements verified. | ||
Site power Voltage. | ||
Installation site pre-power check completed. | ||
Mounting tools and equipment available. | ||
Additional equipment available. | ||
Mediatrix unit received. | ||
Regulatory compliance and safety information received. | ||
Software version verified | ||
Rack, desktop mounting of chassis completed. | ||
Initial electrical connections established. | ||
Cable length limits verified. | ||
Initial configuration performed. | ||
Initial operation verified. |
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Package Check List
Item | Condition |
---|---|
1 Mediatrix unit. | |
1 Power cord with the proper model for the country. | |
1 printed flyer |
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Cleaning Instructions
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Mounting Tools and Equipment
Tools
- Screwdriver as required for attaching brackets to rack
- ESD wrist strap
- Earth ground cableWarning: The earth ground cable should be the same size (18 AWG minimum) as the earth cable of the provided power cord. Otherwise, make sure the earth ground cable meets the standards and requirements of your local electrical code. The type of the cable is likely to have VW-1 or RT1 markings on the cable.
Equipement
- RJ-45 cables for the WAN and LAN connections
- RJ-11 cable for telephony connections
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Connectors and Indicators
LEDs
# | LED | Behavior | Condition |
---|---|---|---|
1 | Power | Green, blinking, 1 cycle per second, 50% duty | Unit is being restarted |
Green, steady ON | Unit is restarted | ||
OFF | No current or failing power supply | ||
2 | Ready | Green, steady ON | All lines are enabled (operational state) |
OFF | All lines are disabled (operational state) | ||
Blinking 1 cycle per 4 seconds, 75% duty | At least one line is enabled and at least one line is disabled (operational state) | ||
3 | In-Use | OFF | Lines idled and unlocked |
Yellow, steady ON | Lines in use and unlocked | ||
Yellow, blinking yellow, 1 cycle per second, 50% duty | Locked | ||
8 | ETH1 - Right LED (activity) | Green, blinking, variable rate | Network traffic |
Green, steady ON | No network traffic | ||
OFF | Not connected | ||
8 | ETH1 -Left LED (speed) | OFF | 10 Mbps |
Green | 100 Mbps | ||
Yellow | 1000 Mbps | ||
9 | ETH2/3/4/5 -Right LED (activity) | Green blinking, variable rate | Network traffic |
Green, steady ON | No network traffic | ||
OFF | Not connected | ||
9 | ETH2/3/4/5 -Left LED (speed) | OFF | 10 Mbps |
Green | 100 Mbps | ||
Yellow | 1000 Mbps |
Switches
# | Switch | Description |
---|---|---|
4 | Reset/Default button | Allows setting the unit to default (known) values. Refer to RESET/DEFAULT Button |
Connectors and Ports
# | Connectors/ports | Description |
---|---|---|
5 | SYNC IN | 8 KHz TDM synchronisation pulse input |
6 | SYNC OUT | 8 KHz TDM synchronisation pulse output |
7 | FXS card with 4 FXS ports | 4 x RJ-11 connectors to attach a conventional telephone or G3 fax machine. |
8 | ETH1 | A 10/100/1000 BaseT Ethernet RJ-45 connector for access to a LAN, WAN or computer. This port is by default used for uplink / WAN connection. |
9 | ETH2-ETH3-ETH4/ETH5 | 10/100/1000 BaseT Ethernet RJ-45 connector for access to a LAN, WAN or computer. These ports are used by default for LAN connections. |
# | Description |
---|---|
1 | POWER connector |
2 | Power switch |
3 | Grounding screw |
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Installing The Mediatrix Unit
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Installing the Unit on a Flat Surface
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Connecting the Telephony Cables
- Wear an ESD wrist strap, ensuring it makes good contact with your bare skin.
- Attach the ESD wrist strap end to an earth ground (grounding screw on the back on the Mediatrix unit or unpainted bare metal spot of a grounded equipment rack).
- Make sure the unit's power switch is OFF.
- Make sure the circuit breakers of AC power sources used to power the Mediatrix unit are OFF.
- Make sure the provided AC power cord is connected into the POWER connector located on the back of the Mediatrix unit and in an appropriate AC electrical outlet.
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Connecting the Mediatrix Unit Using a DHCP Server
- Make sure that your network connection is working.
- You must use an IPv4 Network.
- The IPv4 Network must have a DHCP server.
- If your unit does not have an FXS port, or if you do not have access to the DHCP server's logs, then use the Connecting the Mediatrix Unit Using a Static IP Address procedure.
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Connecting the Mediatrix Unit Using a Static IP Address
- Your network interface must be set with an IP address in the 192.168.0.0/24 subnet (e.g. 192.168.0.11).
- You must use an IPv4 Network.
- Make sure that your network connection is working.
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Verifying the Installation
-
Contact the Mediatrix unit via the Web Browser, or go to step 2
- Contact the Mediatrix unit with an SNMP browser, or
- Contact the Mediatrix unit via the CLI, or
- Ping the Mediatrix unit.
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Cables
FXS Connections (RJ-11)
The RJ-11 pair of wires is wired so that pins 3 and 4 are connected to the Ring and Tip, which meets the EIA/TIA-IS 968 and CS-03 Issue 8, Part III requirements.
Pin # | Function |
---|---|
1 | Not used |
2 | Not used |
3 | Ring |
4 | Tip |
5 | Not used |
6 | Not used |
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Gigabit Ethernet Connection (RJ-45)
- Gigabit Ethernet requires all four pairs to be present.
- Category 5 cables can be used for 10/100 Base T-Connections.
- Category 5e or 6 cables are recommended for Gigabyte Ethernet.
- It is possible to use either a crossover or a straight Ethernet cable as the Mediatrix units perform automatic MDI/ MDIX detection, meaning that they adapt to the type of cables connected to them. The Auto MDI/ MDIX feature only works when the unit are configured in auto detect mode, which is the default mode.
Pin | Name | Description | TIA/EIA 568A | TIA/EIA 568B |
---|---|---|---|---|
1 | Bl_DA+/Tx+ | Bi-directional pair A+ (Transmit+) | white/green | white/orange |
2 | Bl_DA-/Tx- | Bi-directional pair A- (Transmit-) | green | orange |
3 | Bl_DB+/Rx+ | Bi-directional pair B+ (Received+) | white/orange | white/green |
4 | Bl_DC+ | Bi-directional pair C+ | blue | blue |
5 | Bl_DC- | Bi-directional pair C- | white/blue | white/blue |
6 | Bl_DB-/Rv- | Bi-directional pair B- (Receive -) | orange | green |
7 | Bl_DD+ | Bi-directional pair D+ | white/brown | white/brown |
8 | Bl_DD- | Bi-directional pair D- | brown | brown |
LED | Name | Description |
---|---|---|
A | Speed |
|
B | Link (activity) |
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Troubleshooting
Locating the Product Serial Number
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Troubleshooting
Problem | Cause |
---|---|
Unable to contact the Management Interface. | Wrong Eth port used for the Network configuration (Mediatrix unit on the edge or in the LAN with or without a DHCP server). |
Card does not appear in the Management Interface. |
|
Card appears in the Management interface, but cannot be used (For example, unable to make calls). | The card is not configured properly. Refer to the Software Configuration Guide. |
Unable to contact the Management Interface via the CLI. |
|
Unable to contact the unit via SNMP. |
|
Unable to make calls, although cards appear in the Management Interface. | Hour and date are not synchronized (required by certificates). |
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LED Patterns
LED state | Description |
---|---|
All LEDs cycling from left to right, individually blinking 1 cycle per second, 33% duty. | A firmware pack is being downloaded into the unit and written to persistent storage. |
All LEDs blinking at 3 cycles per second, 50% duty. One LED out of two has a 180 degree phase. This pattern lasts for 8 seconds. | The download of the firmware has failed. After 4 seconds, the unit restarts. |
Power1 or 2 and Ready LEDs blinking (synchronized) 1 cycle per second, 75% duty. | The partial reset is completed. |
Power LED blinking, 1 cycle per 4 seconds, 75% duty. | Triggered when the unit is booting on the recovery bank and no update is pending. |
Power LED blinking green 3 cycles per second, 50% duty. | Waiting for DHCP (IPv4 or IPv6) answer or IPv6 router advertisement or PPPoE connection. No Ip Address configured. |
Ready LED OFF, all other LEDs cycling from right to left, left to right. | The unit tries to download and install a firmware given by the Network Rescue server. |
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RESET/DEFAULT Button
The Reset/Default button is a switch that can be used to perform a partial or factory reset while the unit is running.
- Cancel an action that was started.
- Revert to known factory settings if the Mediatrix unit refuses to work properly for any reason or the connection to the network is lost.
- Reconfigure a unit.
LED Pattern | Action | Comment |
---|---|---|
Power1 blinking, all other LEDs OFF | Restarts the Mediatrix unit. | No changes are made to the Mediatrix unit settings. |
All LEDs blinking, 1cycle per second, 50% duty | Initiates a Partial Reset of the Mediatrix unit. Note: The partial reset is
optional as it can be disabled with the CLI
Hardware.ResetButtonManagement parameter. For more details,
refer to the DGW Configuration Guide - Reference Guide
published on the Media5 Documentation Portal. |
Restarts the unit in a known and static state while keeping most of the configuration unchanged. |
All LEDs steady ON | Initiates a Factory Reset of the Mediatrix unit. | Reverts the unit back to its default factory settings. |
All LEDs will become OFF after blinking and being steady on. | No action is taken. This is useful if you accidentally pushed the button and do not need and action to be applied. | The action is ignored. |
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Partial Reset
The partial reset provides a way to contact the Mediatrix unit in a known and static state while keeping most of the configuration unchanged.
A partial reset can be performed at the initial start-up of the Mediatrix unit or on a unit already in use where the configuration was modified in such a way that the user can no longer access the system by the Web page or otherwise. In both cases, the user can manage the Mediatrix unit through its Rescue interface, which is bound to the unit's WAN port (wan for the Mediatrix 4102S, and ETH1 for all other Mediatrix units). The IP address of the Rescue interface is 192.168.0.1 (IPv4) or an IPv6 Link Local address.. These connections give access to the Rescue Management Interface where the configuration of a new unit can be completed and where an existing configuration can be modified.
By default the Rescue Network Interface is disabled. When a partial reset is performed, the Rescue network Interface becomes enabled and the "Power" and "Ready" LEDs are blinking at 1Hz with 75% duty and all other LEDs are off. Once the configuration has been modified to solve the problem that required the partial reset, it is important to disable the Rescue Network Interface to make sure that you are no longer working in the Rescue Network Interface.
- Rollback Local Firewall settings that are not yet applied.
- Add a Local Firewall rule to allow complete access to the Rescue interface.
- Rollback NAT settings that are not yet applied.
- Add NAT rule to allow complete access to the Rescue interface.
- Cancel the changes that were being modified but not yet applied to the configuration.
- Disable any Network Interface in conflict with the Network Rescue Interface.
- Configure and enable the Rescue Network Interface to:
- use the link as the default value used by the Uplink Network Interface
- set the IP address to 192.168.0.1 and the Network Mask to 255.255.255.0.
- set the IPv6 link-local address on all network links. The IPv6 link-local address can be found underneath the unit.
Service | Parameter | Default Value |
---|---|---|
AAA | Users.Password | User(s) from profile are restored with their factory password. All other usernames keep their password. |
Users.AccessRights | User(s) from profile are restored with their factory rights. | |
ServicesAaaType (table) | Each service will be configured to use Local authentication and no accounting mechanism. | |
CLI | EnableTelnet | Disable |
TelnetPort | 23 | |
EnableSsh | Enable | |
SshPort | 22 | |
InactivityTimeOut | 15 | |
Ha | servicesInfoExecState (Scm) | Stopped |
servicesInfoStartupType (Scm) | Manual | |
HOC | ManagementInterface | Rescue |
SNMP | Port | 161 |
EnableSnmpV1 | Enable | |
EnableSnmpV2 | Enable | |
EnableSnmpV3 | Enable | |
Web | ServerPort | 80 |
SecureServerPort | 443 |
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Performing a Partial Reset
The Rescue Network Interface is displayed when accessing the Management Interface. Several parameters and services are modified, refer to Partial Reset. Do not forget to perform the Disabling the Rescue Interface step.
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Disabling the Rescue Interface
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Factory Reset
The Factory reset reverts the Mediatrix unit back to its default factory settings.
- User files stored in the File service
- Certificates, except for factory installed ones
- Log files of the File service
- Directly on the unit. Refer to Performing a Factory Reset.
- Via the web interface of the Mediatrix unit (Management/Firmware Upgrade).
- Via the Command Line Interface of the Mediatrix unit by using the fpu.defaultsetting parameter.
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Performing a Factory Reset
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Standards Compliance and Disclaimers
Supported Standards
Category | Specification |
---|---|
Agency approvals and other compliances |
|
Safety standards |
|
Emissions |
|
Immunity |
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Federal Communications Commission (FCC) Disclaimer
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/television technician for help.
Supplier's Declaration of conformity | |
---|---|
47 CFR § 2.1077 Compliance Information | |
Unique Identifier | Mediatrix Model M |
Responsible Party –U.S. Contact Information | 207 Beach Avenue, Kennebunk, Maine. 04043 USA |
pa100110ca@gmail.com | |
FCC Compliance Statement | This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
|
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Innovation, Science and Economic Development Canada (ISED) Disclaimer
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CE Marking
CE Marking
RoHS Declaration Of Compliance
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RoHS China
Model M complies with the China IEC 60950-1 safety deviation, but does not have CCC approvals.
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Other Disclaimers
Altitude of Operation
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Stock Keeping Unit (SKU) Number for Model M
The SKU number is an alphanumerical number indicated on a label located under the unit. This number identifies the configuration and packaging of the unit and is used for order processing and inventory. On a Model M unit, the SKU number is composed of 24 digits, each having a specific meaning. | ||
|
||
Letter/Number | Description | Possible Values |
A | Product family |
|
B | CPU |
|
C | RAM size |
|
D | SSD size |
|
E | Power cord | O - Brazil |
F | Power supply | 6 - Single 65W PSU; 120/240 Vac |
G | Reserved field (Software options) |
|
H/H/H | Nb users (Software options) | 000 to 999 defined as:
|
I/I/I | Profiles (Software options) |
|
J | SLA (Support options) |
|
K/K | SW license (Software options) |
|
1 to 6 | Unit SLOT 1 to 6 identification |
|
7 | Slot 7 for internal Mini-DSP |
|
8 | Reserved | Always 0 |
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Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of along with commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local Media5 Corporation provider. | |
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques. |
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DGW Documentation
Mediatrix devices are supplied with an exhaustive set of documentation.
Mediatrix user documentation is available on the Media5 Documentation Portal.
- Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
- Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
- Technical bulletins: These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
- Hardware installation guide: They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
- User guide: The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
- Reference guide: This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.
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Copyright Notice
Copyright © 2023 Media5 Corporation.
This document contains information that is proprietary to Media5 Corporation.
Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.
This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.
Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.