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Basic Telephony Services Concepts

Default vs Specific Endpoint Configuration

It is possible to configure all endpoints to the default value, or an endpoint to a specific value, or a mix of both.

When you do not change your configuration, the values keep the default configuration. In order to modify the codec settings for a specific endpoint, the endpoint must first be selected from the drop-down list. It is also possible to have a default configuration followed by one or more specific endpoint configurations.
  • Default configuration
  • Mix of default and specific endpoint configurations
  • All endpoints enabled with specific configurations
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TelIf Default vs Specific Endpoint Configuration Examples

Here are some examples from the command line interface CLI for default parameters, followed by specific endpoint configuration.

Global>TelIf.DefaultCountryCustomizationUserGainInputOffset
0

Global>TelIf.DefaultCountryCustomizationUserGainOutputOffset
0
Global>TelIf.SpecificCountryCustomizationUserGain
 _____________________________________________________________
| InterfaceId  | EnableConfig  | InputOffset  | OutputOffset  |
|______________|_______________|______________|_______________|
| Slot1/E1T1   | Disable       | 0            | 0             |
| Slot2/E1T1   | Disable       | 0            | 0             |
| Slot3/E1T1   | Disable       | 0            | 0             |
| Slot4/E1T1   | Disable       | 0            | 0             |
| Slot5/FXS1   | Disable       | 0            | 0             |
| Slot5/FXS2   | Disable       | 0            | 0             |
| Slot5/FXS3   | Disable       | 0            | 0             |
| Slot5/FXS4   | Disable       | 0            | 0             |
| Slot6/FXO1   | Disable       | 0            | 0             |
| Slot6/FXO2   | Disable       | 0            | 0             |
| Slot6/FXO3   | Disable       | 0            | 0             |
| Slot6/FXO4   | Disable       | 0            | 0             |
| Slot7/FXS1   | Disable       | 0            | 0             |
| Slot7/FXS2   | Disable       | 0            | 0             |
| Slot7/FXS3   | Disable       | 0            | 0             |
| Slot7/FXS4   | Disable       | 0            | 0             |
| Slot8/FXO1   | Disable       | 0            | 0             |
| Slot8/FXO2   | Disable       | 0            | 0             |
| Slot8/FXO3   | Disable       | 0            | 0             |
| Slot8/FXO4   | Disable       | 0            | 0             |
|______________|_______________|______________|_______________|

Command examples with their results.

TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot1/E1T1].EnableConfig = Enable
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot1/E1T1].InputOffset = -6
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot1/E1T1].OutputOffset = -8

TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot5/FXS3].EnableConfig = Enable
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot5/FXS3].InputOffset = -3
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot5/FXS3].OutputOffset = -3
Global>TelIf.SpecificCountryCustomizationUserGain
 _____________________________________________________________
| InterfaceId  | EnableConfig  | InputOffset  | OutputOffset  |
|______________|_______________|______________|_______________|
| Slot1/E1T1   | Enable        | -6           | -8            |
| Slot2/E1T1   | Disable       | 0            | 0             |
| Slot3/E1T1   | Disable       | 0            | 0             |
| Slot4/E1T1   | Disable       | 0            | 0             |
| Slot5/FXS1   | Disable       | 0            | 0             |
| Slot5/FXS2   | Disable       | 0            | 0             |
| Slot5/FXS3   | Enable        | -3           | -3            |
| Slot5/FXS4   | Disable       | 0            | 0             |
| Slot6/FXO1   | Disable       | 0            | 0             |
| Slot6/FXO2   | Disable       | 0            | 0             |
| Slot6/FXO3   | Disable       | 0            | 0             |
| Slot6/FXO4   | Disable       | 0            | 0             |
| Slot7/FXS1   | Disable       | 0            | 0             |
| Slot7/FXS2   | Disable       | 0            | 0             |
| Slot7/FXS3   | Disable       | 0            | 0             |
| Slot7/FXS4   | Disable       | 0            | 0             |
| Slot8/FXO1   | Disable       | 0            | 0             |
| Slot8/FXO2   | Disable       | 0            | 0             |
| Slot8/FXO3   | Disable       | 0            | 0             |
| Slot8/FXO4   | Disable       | 0            | 0             |
|______________|_______________|______________|_______________|
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot3/E1T1].InputOffset = -1
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot3/E1T1].OutputOffset = +1

TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot7/FXS3].InputOffset = +2
TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot7/FXS3].OutputOffset = -4
Global>TelIf.SpecificCountryCustomizationUserGain
 _____________________________________________________________
| InterfaceId  | EnableConfig  | InputOffset  | OutputOffset  |
|______________|_______________|______________|_______________|
| Slot1/E1T1   | Enable        | -6           | -8            |
| Slot2/E1T1   | Disable       | 0            | 0             |
| Slot3/E1T1   | Disable       | -1           | 1             |
| Slot4/E1T1   | Disable       | 0            | 0             |
| Slot5/FXS1   | Disable       | 0            | 0             |
| Slot5/FXS2   | Disable       | 0            | 0             |
| Slot5/FXS3   | Enable        | -3           | -3            |
| Slot5/FXS4   | Disable       | 0            | 0             |
| Slot6/FXO1   | Disable       | 0            | 0             |
| Slot6/FXO2   | Disable       | 0            | 0             |
| Slot6/FXO3   | Disable       | 0            | 0             |
| Slot6/FXO4   | Disable       | 0            | 0             |
| Slot7/FXS1   | Disable       | 0            | 0             |
| Slot7/FXS2   | Disable       | 0            | 0             |
| Slot7/FXS3   | Disable       | 2            | -4            |
| Slot7/FXS4   | Disable       | 0            | 0             |
| Slot8/FXO1   | Disable       | 0            | 0             |
| Slot8/FXO2   | Disable       | 0            | 0             |
| Slot8/FXO3   | Disable       | 0            | 0             |
| Slot8/FXO4   | Disable       | 0            | 0             |
|______________|_______________|______________|_______________|
Global>TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot3/E1T1].EnableConfig
Disable

Global>TelIf.SpecificCountryCustomizationUserGain[InterfaceId=Slot7/FXS3].EnableConfig
Disable
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Automatic Call

The automatic call feature allows you to define a telephone number that is automatically dialed when taking the handset off hook. When this service is enabled, the second line service is disabled but the call waiting feature is still functional. The user can still accept incoming calls.

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Call Completion

The call completion service allows you to configure the Completion of Calls on No Reply (CCNR) and Completion of Calls to Busy Subscriber (CCBS) features. CCBS allows a caller to establish a call with a “busy” callee as soon as this callee is available to take the call. It is implemented by monitoring the activity of a UA and look for the busy-to-idle state transition pattern. CCNR allows a caller to establish a call with an “idle” callee right after this callee uses his phone. It is implemented by monitoring the activity of a UA and look for the idle-busy-idle state transition pattern. The information about the call completion is not kept after a restart of the EpServ service. This includes the call completion activation in the Pots service and the call completion monitoring in the SipEp service.

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Call Waiting

The call waiting tone indicates to an active call that a new call is waiting on the second line. Users can activate/deactivate the call waiting tone for their current call. This is especially useful when transmitting faxes. The user that is about to send a fax can thus deactivate the call waiting tone to ensure that the fax transmission will not be disrupted by an unwanted second call. When the fax transmission is completed and the line is on-hook, the call waiting tone is automatically reactivated.

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Basic Telephony Services Tasks

Configuring Telephony Services for all Endpoints

Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default.
  3. Complete the fields as required.
  4. Click Apply.
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Configuring Telephony Services for a Specific Endpoint

Context
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select the endpoint to configure.
  3. From the Endpoint Specific drop-down menu, select Yes.
  4. Complete the remaining fields as required.
  5. Click Apply.
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Configuring Hook Flash Processing

Before you begin
Note: Depending on your unit model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the General Configuration section, complete the field as required.
  5. Click Apply.
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Configuring Automatic Calls

Before you begin
Note: Depending on your unit model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Automatic Call section, complete the fields as required.
  5. Click Apply.
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Configuring Call Completion

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Completion section, complete the fields as required.
  5. Click Apply.
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Configuring Call Transfer

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: The blind transfer allows a user to transfer a call on hold to a call that is still ringing (unanswered) without speaking to the person, whereas the attended transfer allows the user to speak to the person before transfering the call.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Transfer section, complete the fields as required.
  5. Click Apply.
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Configuring Call Waiting

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Waiting section, complete the fields as required.
  5. Click Apply.
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Configuring Conference

Before you begin
Only 3-way conference calls are supported on DGW, when hosted locally. If a conference server is used, the limit depends on the server capacity.
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Conference section, complete the field as required.
  5. Click Apply.
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Configuring Delayed Hotline

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Delayed Hotline section, complete the fields as required.
  5. Click Apply.
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Configuring Direct IP Address Call

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Direct IP Address Call section, complete the field as required.
  5. Click Apply.
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Configuring Hold

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Hold section, complete the field as required.
  5. Click Apply.
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Configuring Second Call

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Services.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration of the Endpoint Specific, select Yes.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Second Call section, complete the field as required.
  5. Click Apply.
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Configuring Call Forward on Busy

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Call Forward.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration, select Enable.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Forward On Busy section, complete the fields as required.
  5. Click Apply.
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Configuring Call Forward on No Answer

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Call Forward.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration, select Enable.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Forward on No Answer section, complete the fields as required.
  5. Click Apply.
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Configuring Call Forward Unconditional

Before you begin
Note: Depending on your model, whether it has E1/T1, FXS, or FXO ports, when you select a specific endpoint, the configuration parameters will vary and may not be available.
Steps
  1. Go to Telephony/Call Forward.
  2. From the Select Endpoint drop-down menu, select Default or a specific endpoint.
    Note: For more information, refer to the Default vs Specific Endpoint Configuration section.
  3. To change the default configuration, select Enable.
    Note: Often, in order to configure a blank field, you must first enable the previous field.
  4. In the Call Forward Unconditional section, complete the fields as required.
  5. Click Apply.
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Online Help

If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will bedisplayed.

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DGW Documentation

Mediatrix devices are supplied with an exhaustive set of documentation.

Mediatrix user documentation is available on the Media5 Documentation Portal.

Several types of documents were created to clearly present the information you are looking for. Our documentation includes:
  • Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
  • Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
  • Technical bulletins: These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
  • Hardware installation guide: They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
  • User guide: The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
  • Reference guide: This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.
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Copyright Notice

Copyright © 2023 Media5 Corporation.

This document contains information that is proprietary to Media5 Corporation.

Media5 Corporation reserves all rights to this document as well as to the Intellectual Property of the document and the technology and know-how that it includes and represents.

This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

Media5 Corporation reserves the right to revise this publication and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.