• Minimum supported 3CX version: 3CX v15 SP4
  • Minimum DGW supported Firmware version: Dgw2.0.30.555
  • You must first download the 3CX templates from Configuration Notes - 3CX integration templates published on the Media5 Documentation Portal for your specific unit:
    • Mediatrix 4102S : Mediatrix-4102S-FXS-2.fxs
    • Mediatrix C710: Mediatrix-C710-FXS-4.fxs
    • Mediatrix C711: Mediatrix-C711-FXS-8.fxs
Dgw2.0 firmware can be downloaded from Media5 Support Portal. If you do not have an account to access Media5 Support Portal, please contact your Mediatrix product dealer or Media5 Technical Assistance Center if you have an SLA contract.


Information to Know Before Starting

Before starting to use these configuration notes, complete the following table to make sure you have the required information to complete the different steps.

IMPORTANT: If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will bedisplayed.
Note: The Mediatrix unit must be reinitialised to its factory default settings to make sure the configuration can be successfully executed.
Information Value Used in Step
IP address used by your Mediatrix unit to communicate with the Management Interface.
  • If your computer is connected to the Ethernet port meant to be connected to the Local Area Network (LAN), i.e. Eth2 on most devices
Use this value Logging on to the Mediatrix Unit Web Interface
  • If your Mediatrix unit is configured to use a DHCP server, use the DHCP server- provided IP address.
Logging on to the Mediatrix Unit Web Interface
Port number used Exporting the 3CX Configuration Script to your PC
MAC address of the Mediatrix unit Exporting the 3CX Configuration Script to your PC
Name of your Mediatrix unit Exporting the 3CX Configuration Script to your PC


Configuration on the 3CX Server Side

Installing the Mediatrix Gateway Templates on the 3CX Server

Before you begin
Templates must first be downloaded from our documentation portal at the following link: Configuration Notes - 3CX integration templates published on the Media5 Documentation Portal.
  1. If 3CX server was installed using the default settings and folder, go to C:\ProgramData\3CX\Instance1\Data\Http\Templates\fxs, either way locate the 3CX templates folder in your system and open it. For Debian installation, templates are located under: /var/lib/3cxpbx/Instance1/Data/Http/Templates/
  2. Copy the Mediatrix gateway templates in the fxs folder.
  3. Click CTRL + F5 to refresh your browser.
    Note: You do not need to restart the 3CX server.

The Mediatrix devices will then appear in the FXS/DECT gateway selection list.


Adding the Mediatrix FXS Gateway to the 3CX Server

  1. In the 3CX Web interface, click FXS/DECT, located on the left-hand side of the window.
  2. In the FXS/DECT section, click + Add FXS/DECT.
  3. In the Add FXS/DECT dialog box, from the Select Brand selection list, choose Mediatrix.
  4. From the Select model/device selection list, choose your unit model.
  5. In the MAC Address field, enter the MAC address of your Mediatrix unit.
    Note: To locate your MAC address, refer to Locating the MAC Address of Your Mediatrix Unit.
  6. Click OK.


Locating the MAC Address of Your Mediatrix Unit

About this task
The MAC address of the unit is:
  • printed on a label located under the Mediatrix unit
  • displayed in the Current Status table of the Web Interface (System/Information)


Configuring the FXS Mediatrix Gateway in the 3CX Server

Before you begin
The Adding the Mediatrix FXS Gateway to the 3CX Server step must be completed.
  1. In the 3CX Web interface, in the FXS GW dialog box, under the General tab, in the Enter name of Device, type the name of the Mediatrix device.
  2. From the Tone Set Selection selection list, chose your location.
  3. In the Fax Transmission Mode, enter either T.38 or G.711 clear channel according to your configuration.
  4. Select the Extension tab.
  5. In the first field, enter an extension number for the first FXS port.
  6. In the next field, enter an extension number for the next FXS port.
  7. Repeat the previous step for all FXS ports used.
    IMPORTANT: Every single port must have a legitimate extension number (not Empty), otherwise the configuration script will not be generated which is the normal behavior of the 3CX server.
  8. Click OK.

The provisioning Link is automatically populated.



Configuration on the Mediatrix Unit Side

Connecting the Mediatrix Unit to the Network

  1. Connect a 10/100 BaseT Ethernet RJ-45 cable in the ETH1 port of the Mediatrix unit.
  2. Connect the other end of the 10/100 BaseT Ethernet RJ-45 cable to the Network.


Logging on to the Mediatrix Unit Web Interface

Before you begin
The computer IP address must be in the same TCP/IP network as the Mediatrix unit.
About this task
For better performances, it is recommended to use the latest available version of Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox.
Note: You may not be able to log on to the Mediatrix unit Web interface if you are using older browser versions.
  1. In your Web browser, enter the IP address at which the Web interface of your Mediatrix unit can be reached.
    • If your network has an IPv4 DHCP server, connect the primary Ethernet port of the Mediatrix unit to the network (ETH1 port), use the provided DHCP server IP address.
    • You can also connect your computer to the secondary Ethernet port of the Mediatrix unit (ETH2), use the IP address. However, the computer must also own an IP address in the network.
  2. Enter admin as your username and administrator as the password.
    Note: You can also use public as a username and leave the password field empty; it has the full administration rights by default.
  3. Click Login.
The Information page of the Web interface is displayed.


Configuring the Uplink Network Interface to a static IP address

  1. Go to Network/Interfaces.
  2. In the Network Interface Configuration table, from the Link selection list located next to Uplink, leave the default value, i.e. ETH1.
  3. From the Type selection list, select IpStatic (IPv4 Static).
    Note: The Uplink Network Interface must be set with a fixed public IP address for the NAT/router to be able to do port-forwarding to the unit. It will also be easier for the PBX to communicate with the unit if the address is static.
  4. In the Static IP Address field enter the assigned static IP address.
  5. From the Activation selection list, select Enable.
  6. Click Apply to apply all changes to the configuration.
    Note: Once the changes are applied, the connection with the unit might be lost. You may need to reconnect to the Web page using the new address.
The unit can be reached (via the Web) through the Uplink static IP address


Importing a Configuration Script from Your PC

  1. Go to Management/Configuration Scripts/Execute.
  2. If you are not using HTTPS, click Activate unsecure file importation from the Web browser.
  3. In the Upload Script Through Web Browser table, browse to the location of the file you wish to import.
  4. If the file is encrypted, complete the Privacy Key field.
    Note: The privacy key must match the privacy key used to encrypt the file.
  5. Click Upload and Execute.
  6. Located at the top of the page, click Refresh.
The configuration script will be imported from your PC and any changes to the script will be applied to the running configuration.



DGW Documentation

Mediatrix devices are supplied with an exhaustive set of documentation.

Mediatrix user documentation is available on the Media5 Documentation Portal.

Several types of documents were created to clearly present the information you are looking for. Our documentation includes:
  • Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
  • Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
  • Technical bulletins: These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
  • Hardware installation guide: They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
  • User guide: The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
  • Reference guide: This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.


Copyright Notice

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This document contains information that is proprietary to Media5 Corporation.

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This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever, without written prior approval by Media5 Corporation.

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