The firmware pack is a ZIP file that contains the modules and the features to install on your Mediatrix unit when a new release is available.
When unzipping the firmware pack, the content is extracted according to a pre-defined tree architecture. This creates a directory that contains the files required for the Mediatrix unit to properly upgrade its firmware.
Configuring the FTP Server
Perform this procedure if you plan to use the FTP transport protocol.
- Set an FTP service on the assigned server.
Make sure the FTP server can be reached by the Mediatrix unit.
Note: If the file server is located behind a firewall, make sure that TCP port 21 is open.
Configuring the TFTP Server
- Set a TFTP service on the assigned server.
Make sure the TFTP server can be reached by the Mediatrix unit.
Note: If the file server is located behind a firewall, make sure the UDP port 69 is open.
Configuring the HTTP Server
- Set an HTTP service on the assigned server.
Make sure the HTTP server can be reached by the Mediatrix unit.
Note: If the file server is located behind a firewall, make sure the TCP port 80 is open.
Configuring the HTTPS Server
Make sure the unit is set to the proper date (refer to Configuring the Mediatrix Unit to Use an SNTP Server.
- Set an HTTPS service on the assigned server.
Make sure the HTTPS server can be reached by the Mediatrix unit.
Note: If the file server is located behind a firewall, make sure the TCP port 443 is open.
- Make sure that in the Management/Certificates tab, in the Certificate Import Through Web Browser table, there is a certificate that authenticates the HTTPS server selected in the Path field, and that Other is selected in the Type field.
- Set the configuration parameters.
Simple Network Time Protocol (SNTP)
The Simple Network Time Protocol (SNTP) is used to update and synchronise the clock of the Mediatrix unit (day, month, time) when it is restarted.
Mediatrix units do not all include a real time clock allowing them to maintain accurate time when they are shutdown. Your system needs to have access to accurate time, for example if you are using HTTPS or for the caller ID feature. The Mediatrix unit implements a SNTP client, which can synchronise the local clock with remote NTP/SNTP servers. The configuration can be automatic (through DHCP for example), with fallback, or static, with up to four servers.
Configuring the Mediatrix Unit to Use an SNTP Server
- Go to Network/Host.
- In the SNTP Configuration table, from the Configuration Source selection list, select the connection type from which you wish to obtain the SNTP parameters.
- Provide an IP address or domain name and port numbers for each SNTP server you are using.
- If necessary, change the displayed default value of the Synchronisation Period.
- If necessary, change the displayed default value of the Synchronisation Period on Error.
- Click Apply.
Extracting the Firmware Pack ZIP File
Unzip the firmware pack ZIP file
Note: You can unzip the files on any computer. However, keep in mind that the upgrade will be performed using the firmware pack files located on the file server only. Therefore, the folder containing the unzipped files must be copied to the file server (MediatrixXXXX folder).IMPORTANT: Do not change the name of the unzipped folder.
Copy the MediatrixXXXX folder, containing the unzipped files of the firmware
pack, to the file server you have chosen to use (FTP, HTTPS,TFTP, or HTTP
Note: The MediatrixXXXX folder is typically installed at the root folder of the file server. You may choose another path, but the root of the path must be on the file server, otherwise the upgrade will fail.
Installing a DGW Firmware Version Using the DGW Web Interface
Depending on the type of protocol you will use, the following procedures must be completed.
- Go to Management/Firmware Upgrade.
- In the Firmware Packs Configuration table, in the Version field, enter the version of your Firmware Upgrade Pack.
If you wish the unit to automatically restart immediately after the upgrade,
select Enable from the
Automatic Restart Enable
Note: If you choose Disable, the unit must be manually restarted in order to complete the upgrade. A message will be displayed to restart the unit.
If you chose Enable
from the Automatic Restart Enable,
complete the Automatic Restart Grace
Note: This provides a delay for the telephony calls to be terminated before the unit is restarted. When there are no active calls, the unit will restart immediately. If you wish to allow a delay for the services, set the same parameter under System/Services.
- If you wish to restart the system with the default settings, set the Default Settings On Restart field to Enable.
In the Firmware Pack
field, enter Dgw.
Note: Remember that the name is case sensitive.
In the Transfer Configuration table
from the Transfer Protocol selection
list, select the type of protocol you wish to use to transfer your Firmware
Note: This must be consistent with the file server you have configured.
- In the Host Name field, enter the file server IP address or FQDN.
In the Location
field, enter the path where the MediatrixXXXX folder is located relative to the
root of the file server.
Note: If the MediatrixXXXX folder was copied in the root of the file server, this field must remain empty.
If your server requires authentication, enter your username and password.
Note: Make sure the file server is started.
Apply Install Now
Note: When the firmware pack update fails, the Mediatrix unit tries to download the firmware three times.
Rollback to Previous Firmware
Reverting to the Previous Firmware Version from DGW v.44.0 or older
- Go to Management/Firmware Upgrade.
In the Firmware Pack Installed table,
Note: The Rollback button is only available if there is a previous version available in the recovery bank.Note: Any configuration changes performed after the installation of the current firmware version will be lost.Note: Configuration parameters previous to the firmware upgrade will be restored.
Advanced Firmware Upgrade Parameters
- using a MIB browser
- using the CLI
- creating a configuration script containing the configuration parameters
- Fpu. MfpTransferTlsVersion
- Fpu. MfpTransferCipherSuite
- Fpu. MfpTransferCertificateValidation
- Fpu. MfpTransferCertificateTrustLevel
If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.
Mediatrix units are supplied with an exhaustive set of documentation.
Mediatrix user documentation is available on the Media5 Documentation Portal at http://documentation.media5corp.com
Several types of documents were created to clearly present the information you are looking for. Our documentation includes:
- Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes.
- Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They provide standard step-by-step procedures detailing the values of the parameters to use. They provide a means of validation and present some conceptual information. The configuration notes are specifically created to guide the user through an aspect of the configuration.
- Technical bulletins: These documents are created to facilitate the configuration of a specific technical action, such as performing a firmware upgrade.
- Hardware installation guide: They provide the detailed procedure on how to safely and adequately install the unit. It provides information on card installation, cable connections, and how to access for the first time the Management interface.
- User guide: The user guide explains how to customise to your needs the configuration of the unit. Although this document is task oriented, it provides conceptual information to help the user understand the purpose and impact of each task. The User Guide will provide information such as where and how TR-069 can be configured in the Management Interface, how to set firewalls, or how to use the CLI to configure parameters that are not available in the Management Interface.
- Reference guide: This exhaustive document has been created for advanced users. It includes a description of all the parameters used by all the services of the Mediatrix units. You will find, for example, scripts to configure a specific parameter, notification messages sent by a service, or an action description used to create Rulesets. This document includes reference information such as a dictionary, and it does not include any step-by-step procedures.
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