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The end-user personal data that transit through Mediatrix products is the basic information required for the delivery of the telecommunication service.End-user personal data includes:

Call details

• Name and phone number

• Date/time

• Call duration

• IP address

• Any incidental information that may transits through SIP signalling information

• For example: E911 geo-localisation or address

Media packets

• Voice or video stream

• Fax or modem data stream

• Dialled in-call digits (DTMF)

• For example: Voicemail PIN, credit card number, etc.




Personal Data Protection

Protection of Personal Data Communications (VoIP Calls)

The telecommunication provider may configure the encryption of the data that transits through Mediatrix products:

• Call details: SIP over TLS with trusted certificates

• Media packets: SRTP


No encryption is used to store personal data locally in the Mediatrix products, but securing its access ensures its protection.

Protection of Personal Data Stored in Mediatrix Products

The provider of the telecommunication service may configure Mediatrix products to store or access personal data in the Mediatrix units, usually through these services:

• CDR (Call Details Record)

• Monitoring (Notifications and syslog)

• Troubleshooting (Audit logs, SIP signalling logs, and network captures)No encryption is used to store personal data locally in the Mediatrix products, but securing its access ensures its protection


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