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<html lang="en"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta charset="UTF-8"><meta name="copyright" content="(C) Copyright 2023"><meta name="DC.rights.owner" content="(C) Copyright 2023"><meta name="DC.type" content="concept"><meta name="description" content="The Factory reset reverts the Mediatrix unit back to its default factory settings."><meta name="prodname" content="All Mediatrix Units"><meta name="version" content="DGW 49.12.28842941"><meta name="platform" content="Mediatrix"><meta name="DC.date.modified" content="2023-0308-2809"><meta name="DC.date.issued" content="2023-0308-2809"><meta name="DC.date.available" content="2023-0308-2809"><meta name="ChapterNumbering" content="no"><meta name="DC.format" content="HTML5"><meta name="DC.identifier" content="concept_kqv_j3t_jq"><link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/45482024/commonltr.css"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/45482024/custom.css"><title>Performing a Factory Reset</title></head><body><header role="banner"><div class="topicmeta title">Performing a Factory Reset</div><div class="topicmeta date">2023-0308-28<09</div><div class="topicmeta product">All Mediatrix Units</div><div class="topicmeta version">DGW 49.12.2884<2941</div><div class="topicmeta pdf"><a href="https://documentation.media5corp.com/download/attachments/45482024/Performing%20a%20Factory%20Reset.pdf" rel="nofollow">Download PDF Document</a></div><hr><span style="float: inline-end;"></span></header><nav role="toc"><ul><li><a href="#concept_kqv_j3t_jq">Factory Reset</a><ul><li><a href="#task_fkj_13t_jq">Performing a Factory Reset </a></li><li><a href="#task_hc4_zxl_bdb">Performing a Factory Reset Using the DGW Web Interface</a></li><li><a href="#task_rbk_gt4_ts">Performing a Factory Reset Using the CLI</a></li></ul></li><li><a href="#reference_j4g_nbv_gfb">Online Help</a></li><li><a href="#concept_v4k_q3h_1r">DGW Documentation</a></li><li><a href="#concept_fqm_rv4_k4">Copyright Notice</a></li></ul></nav><main role="main"><article role="article" aria-labelledby="ariaid-title1"><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="nested0" aria-labelledby="ariaid-title1" id="concept_kqv_j3t_jq">
<h1 class="title topictitle1" id="ariaid-title1">Factory Reset</h1>
<div class="body conbody"><p class="shortdesc">The Factory reset reverts the Mediatrix unit back to its default factory
settings. </p>
<div class="p">It deletes the persistent configuration parameters of the unit, including: <ul class="ul" id="concept_kqv_j3t_jq__ul_nmj_l3t_jq">
<li class="li">User files stored in the File service</li>
<li class="li">Certificates, except for factory installed ones</li>
<li class="li">Log files of the File service</li>
</ul></div>
<div class="p"> The Factory reset should be performed with the Mediatrix unit connected to a
network with access to a DHCP server. If the unit cannot find a DHCP server,
it will sent requests indefinitely. A Factory Reset can be triggered either:
<ul class="ul" id="concept_kqv_j3t_jq__ul_mhp_q3t_jq">
<li class="li">Directly on the unit. Refer to <a class="xref" href="#task_fkj_13t_jq">Performing a Factory Reset</a>.</li>
<li class="li">Via the web interface of the Mediatrix unit (<span class="keyword wintitle">Management</span>/<span class="keyword wintitle">Firmware Upgrade</span>).</li>
<li class="li">Via the Command Line Interface of the Mediatrix unit by using
the <span class="keyword parmname">fpu.defaultsetting</span> parameter.</li>
</ul></div>
</div>
<hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title2" id="task_fkj_13t_jq">
<h2 class="title topictitle2" id="ariaid-title2">Performing a Factory Reset </h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div>The Factory reset alters any persistent configuration data of the Mediatrix
unit.</section>
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step stepexpand">
<span class="ph cmd">Insert a small, unbent paper clip into the hole of the <span class="keyword wintitle">Reset/Default</span> button, located
on the Mediatrix unit.</span>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> Do not release the <strong class="ph b">Reset/Default</strong> button before the LEDs stop
blinking and are steadily ON. This can last from 12 to 16 seconds. If you
leave the inserted pin longer, no action will be taken which is useful if
you accidentally pushed the button and do not need any action to be
applied.</div>
</div>
</li><li class="li step stepexpand">
<span class="ph cmd">Release the paper clip.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>All configuration parameters are reset to their default value. The unit can then be
contacted via its WAN interface DHCP-provided IP address (ETH1 or WAN on the 4102S), or
via its LAN interface default IP address 192.168.0.10 (ETH2 or LAN on the 4102S). </section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title3" id="task_hc4_zxl_bdb">
<h2 class="title topictitle2" id="ariaid-title3">Performing a Factory Reset Using the DGW Web Interface</h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div> The Factory reset
alters any persistent configuration data of the Mediatrix unit.</section>
<section id="task_hc4_zxl_bdb__steps_aqj_2yl_bdb"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_hc4_zxl_bdb__steps_aqj_2yl_bdb"><li class="li step">
<span class="ph cmd">Go to <span class="keyword wintitle">Management</span>/<span class="keyword wintitle">Firmware Upgrade</span>.</span>
</li><li class="li step">
<span class="ph cmd">Click <span class="keyword wintitle">Factory Reset</span>.</span>
</li><li class="li step">
<span class="ph cmd">Click <span class="keyword wintitle">OK</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>All configuration parameters are reset to their default value. The unit can then be
contacted via its WAN interface DHCP-provided IP address (ETH1 for most platforms), or
via its LAN interface default IP address 192.168.0.10 (ETH2 for most
platforms).</section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title4" id="task_rbk_gt4_ts">
<h2 class="title topictitle2" id="ariaid-title4">Performing a Factory Reset Using the CLI</h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div>The Factory reset alters any persistent configuration data of the Mediatrix
unit.</section>
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step">
<span class="ph cmd">Log into the CLI using an SSH client.</span>
</li><li class="li step">
<span class="ph cmd">Restart the unit by typing <span class="keyword parmname">Fpu.DefaultSettings</span> in the
command line.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div> All configuration parameters are reset to their default value. The unit can then be
contacted via its WAN interface DHCP-provided IP address (ETH1 for most platforms), or
via its LAN interface default IP address 192.168.0.10 (ETH2 for most
platforms).</section>
</div>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic reference nested0" aria-labelledby="ariaid-title5" id="reference_j4g_nbv_gfb">
<h1 class="title topictitle1" id="ariaid-title5">Online Help</h1>
<p class="shortdesc"><span class="ph">If you are not familiar with the meaning of the fields and
buttons, click <span class="keyword wintitle">Show Help</span>, located at the upper right corner of
the Web page. When activated, the fields and buttons that offer online help will
change to green and if you hover over them, the description will bedisplayed.</span></p>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title6" id="concept_v4k_q3h_1r">
<h1 class="title topictitle1" id="ariaid-title6">DGW Documentation</h1>
<div class="body conbody"><p class="shortdesc">Mediatrix devices are supplied with an exhaustive set of documentation. </p>
<p class="p">Mediatrix user documentation is available on the <a class="xref" href="http://documentation.media5corp.com" target="_blank">Media5 Documentation
Portal</a>.</p>
<div class="p">Several types of documents were created to clearly present the information you are looking for.
Our documentation includes:<ul class="ul" id="concept_v4k_q3h_1r__ul_bqy_cjh_1r">
<li class="li"><strong class="ph b">Release notes</strong>: Generated at each GA release, this document includes the known and
solved issues of the software. It also outlines the changes and the new features the release
includes.</li>
<li class="li"><strong class="ph b">Configuration notes</strong>: These documents are created to facilitate the configuration of a
specific use case. They address a configuration aspect we consider that most users will need to
perform. However, in some cases, a configuration note is created after receiving a question
from a customer. They provide standard step-by-step procedures detailing the values of the
parameters to use. They provide a means of validation and present some conceptual information.
The configuration notes are specifically created to guide the user through an aspect of the
configuration. </li>
<li class="li"><strong class="ph b">Technical bulletins</strong>: These documents are created to facilitate the configuration of a
specific technical action, such as performing a firmware upgrade.</li>
<li class="li"><strong class="ph b">Hardware installation guide</strong>: They provide the detailed procedure on how to safely and
adequately install the unit. It provides information on card installation, cable connections,
and how to access for the first time the Management interface.</li>
<li class="li"><strong class="ph b">User guide</strong>: The user guide explains how to customise to your needs the configuration
of the unit. Although this document is task oriented, it provides conceptual information to
help the user understand the purpose and impact of each task. The User Guide will provide
information such as where and how TR-069 can be configured in the Management Interface, how to
set firewalls, or how to use the CLI to configure parameters that are not available in the
Management Interface.</li>
<li class="li"><strong class="ph b">Reference guide</strong>: This exhaustive document has been created for advanced users. It
includes a description of all the parameters used by all the services of the Mediatrix units.
You will find, for example, scripts to configure a specific parameter, notification messages
sent by a service, or an action description used to create Rulesets. This document includes
reference information such as a dictionary, and it does not include any step-by-step
procedures. </li>
</ul></div>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title7" id="concept_fqm_rv4_k4">
<h1 class="title topictitle1" id="ariaid-title7">Copyright Notice</h1>
<div class="body conbody"><p class="shortdesc">Copyright © 2023 Media5 Corporation.</p>
<p class="p">This document contains information that is proprietary to Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves all rights to this document as well as to the Intellectual Property
of the document and the technology and know-how that it includes and represents.</p>
<p class="p">This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever,
without written prior approval by Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves the right to revise this publication and make changes at any time
and without the obligation to notify any person and/or entity of such revisions and/or
changes.</p>
</div>
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