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<html lang="en"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta charset="UTF-8"><meta name="copyright" content="(C) Copyright 2023"><meta name="DC.rights.owner" content="(C) Copyright 2023"><meta name="DC.type" content="concept"><meta name="description" content="The Mediatrix unit uses many services to carry out tasks and support features."><meta name="prodname" content="For all Mediatrix units"><meta name="version" content="DGW 49.12.28842941"><meta name="platform" content="All"><meta name="DC.date.modified" content="2023-0308-2809"><meta name="DC.date.issued" content="2023-0308-2809"><meta name="DC.date.available" content="2023-0308-2809"><meta name="ChapterNumbering" content="no"><meta name="DC.format" content="HTML5"><meta name="DC.identifier" content="concept_hf3_k5g_xz"><link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/62825785/commonltr.css"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/62825785/custom.css"><title>DGW Services</title></head><body><header role="banner"><div class="topicmeta title">DGW Services</div><div class="topicmeta date">2023-0308-28<09</div><div class="topicmeta product">For all Mediatrix units </div><div class="topicmeta version">DGW 49.12.2884<2941</div><div class="topicmeta pdf"><a href="https://documentation.media5corp.com/download/attachments/62825785/DGW%20Services.pdf" rel="nofollow">Download PDF Document</a></div><hr><span style="float: inline-end;"></span></header><nav role="toc"><ul><li><a href="#concept_hf3_k5g_xz">System Services vs User Services</a><ul><li><a href="#reference_u2q_p1k_4gb">DGW System Services</a></li><li><a href="#reference_hzy_5bk_4gb">DGW User Services</a></li></ul></li><li><a href="#topic_title_Basic_Tasks_d1e18">Basic Tasks</a><ul><li><a href="#task_r3h_tyc_gr">Setting the Service Start-up Type</a></li><li><a href="#unique_1076017731480007680">Starting/Stopping/Restarting a User Service Using the DGW Web Page</a></li><li><a href="#task_wmc_52k_vhb">Disabling a Service</a></li><li><a href="#task_anb_ngk_4gb">Restarting a Service with a Grace Delay</a></li><li><a href="#task_v1v_m4k_4gb">Restarting a System Service</a></li></ul></li><li><a href="#topic_title_Advanced_Tasks_d1e24">Advanced Tasks</a><ul><li><a href="#task_jt2_ljk_4gb">Starting/Stopping/Restarting a User Service Using a MIB Browser</a></li><li><a href="#unique_1248345271763137487">Starting/Stopping/Restarting a Service Using the CLI</a></li></ul></li><li><a href="#reference_j4g_nbv_gfb">Online Help</a></li><li><a href="#concept_v4k_q3h_1r">DGW Documentation</a></li><li><a href="#concept_fqm_rv4_k4">Copyright Notice</a></li></ul></nav><main role="main"><article role="article" aria-labelledby="ariaid-title1"><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="nested0" aria-labelledby="ariaid-title1" id="concept_hf3_k5g_xz">
<h1 class="title topictitle1" id="ariaid-title1">System Services vs User Services</h1>
<div class="body conbody"><p class="shortdesc">The Mediatrix unit uses many services to carry out tasks and support features. </p>
<div class="p">There are 3 service commands that can be used:<ul class="ul" id="concept_hf3_k5g_xz__ul_bf2_ktg_sgb">
<li class="li">Start</li>
<li class="li">Stop</li>
<li class="li">Restart</li>
</ul></div>
<div class="p"> The are two types of services: <ul class="ul" id="concept_hf3_k5g_xz__ul_l3w_q5g_xz">
<li class="li"><span class="keyword wintitle">system services</span>: the user cannot perform service commands. The
service can only be restarted by rebooting the unit. Refer to <a class="xref" href="#task_v1v_m4k_4gb">Restarting a System Service</a>.</li>
<li class="li"><span class="keyword wintitle">user services</span>: the user can perform service commands. The service
can be restarted by the user. Refer to <a class="xref" href="#task_r3h_tyc_gr">Setting the Service Start-up Type</a></li>
</ul></div>
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> Available services may differ depending on the Mediatrix unit you are using.
Furthermore, some services are available only if a licence has been installed. Available
services are displayed on the DGW Web page, under <span class="keyword wintitle">System</span>/<span class="keyword wintitle">Services</span>.</div>
</div>
<p class="p">When a system or a user service needs to be restarted, the <span class="keyword wintitle">Some changes require to
restart a service to apply new configuration</span> message is systematically displayed
on the DGW Web pages. Also, every service has the <span class="keyword parmname">NeedRestartInfo</span> CLI/MIB
parameter to indicate if the service needs to be restarted for the configuration to fully take
effect.</p>
<div class="note note note_note"><span class="note__title">Note:</span> For the complete list of parameters and commands available for the configuration of each
service, refer to the <a class="xref" href="https://documentation.media5corp.com/display/DGWLATEST/Reference+Guide" target="_blank">DGW Configuration Guide - Reference Guide</a> published on the <a class="xref" href="https://documentation.media5corp.com/" target="_blank">Media5 Documentation Portal</a>.</div>
</div>
<hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic reference nested1" aria-labelledby="ariaid-title2" id="reference_u2q_p1k_4gb">
<h2 class="title topictitle2" id="ariaid-title2">DGW System Services</h2>
<div class="body refbody">
<table class="table frame-all" id="reference_u2q_p1k_4gb__table_hpk_q1k_4gb"><caption></caption><colgroup><col style="width:50%"><col style="width:50%"></colgroup><thead class="thead">
<tr class="row">
<th class="entry colsep-1 rowsep-1" id="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">System Service</th>
<th class="entry colsep-1 rowsep-1" id="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Description</th>
</tr>
</thead><tbody class="tbody">
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Authentication, Authorization and Accounting (Aaa)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the administrator accounts and grants or denies access to various
parameters.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Certificate Manager (Cert)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the security certificates used for the authentication of the unit and its
peers before establishing a secure connection.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Configuration Manager (Conf)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Allows executing configuration scripts as well as performing backup/restore of
the unit configuration.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Device Control Manager (Dcm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the hardware properties as well as the licence activation keys.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Ethernet Manager (Eth)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the unit Ethernet link interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">File Manager (File)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Allows the administrator to manage the files stored on the unit.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Firmware Pack Updater (Fpu)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages firmware upgrade, downgrade and rollback operations.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Host Configuration (Hoc)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the IP host parameters and other system settings.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Local Quality Of Service (LQos)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the QoS parameters applicable to the unit.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Notifications and Logging Manager (Nlm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the routing and filtering of the unit's event notification
messages.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Process Control Manager (Pcm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Manages the startup and shutdown sequence of the system.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__1">Service Controller Manager (Scm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_u2q_p1k_4gb__table_hpk_q1k_4gb__entry__2">Allows the administrator to enable or disable services.</td>
</tr>
</tbody></table>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic reference nested1" aria-labelledby="ariaid-title3" id="reference_hzy_5bk_4gb">
<h2 class="title topictitle2" id="ariaid-title3">DGW User Services</h2>
<div class="body refbody">
<table class="table frame-all" id="reference_hzy_5bk_4gb__table_jr4_1ck_4gb"><caption></caption><colgroup><col style="width:50%"><col style="width:50%"></colgroup><thead class="thead">
<tr class="row">
<th class="entry colsep-1 rowsep-1" id="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">User Service</th>
<th class="entry colsep-1 rowsep-1" id="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Description</th>
</tr>
</thead><tbody class="tbody">
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Basic Network Interface (Bni)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the layer 3 network interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Call Detail Record (Cdr)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to generate custom call notifications with information
such as endpoints, point of origin, duration, etc.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Command Line Interface (Cli)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to manage the unit using the SSH or TELNET
protocols.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Call Routing (Crout)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Transforms properties and routes calls between telephony interfaces and SIP
endpoints.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">CPE WAN Management Protocol (Cwmp)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to manage the unit using the TR-069 protocol.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">DHCP Server (Dhcp)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages a DHCP server on each network interface.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">E&M Channel Associated Signaling (Eam)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the E&M CAS telephony interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Element Management System for Virtuo (EMS)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Makes the unit compatible with the Virtuo EMS infrastructure.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Endpoint Administration (EpAdm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows for high-level management of telephony endpoints.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Endpoint Services (EpServ)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the telephony services of each endpoint.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">IP routing (IpRouting)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the unit's IP routing table.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Integrated Services Digital Network (Isdn)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the ISDN parameters for BRI and PRI telephony interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Local Firewall (Lfw)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to filter the network with the unit as final
destination.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Link Layer Discovery Protocol (Lldp)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the IEEE 802.1ab protocol used for advertising the unit's capabilities on
the network.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Media IP Transport (Mipt)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the voice and data encodings over the IP network.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Music on Hold (Moh)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the option to play an audio file when a telephony endpoint is on
hold.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Network Address Translation (Nat)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to change the source or destination IP address of a
packet.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Network Firewall (Nfw)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to filter traffic that is routed between
networks.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Network Traffic Control (Ntc)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to perform traffic shaping on the network
interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Plain Old Telephony System Line (Pots)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the FXS and FXO analog telephony interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">R2 Channel Associated Signaling (R2)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages the E1 CAS telephony interfaces</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Session Border Controller (Sbc)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to perform SIP to SIP normalization, call routing, NAT
traversal, and survivability.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">SIP Endpoint (SipEp)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to associate telephony endpoints with SIP user
agents.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">SIP Proxy (SipProxy)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">The SIP Proxy (SipProxy) service is used to add local survivability for local
endpoints and SIP phones.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Simple Network Management Protocol (Snmp)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to manage the unit using the SNMP protocol.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Telephony Interface (TelIf)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manages tone generation and detection on the telephony interfaces.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Virtual Machine (Vm)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Allows the administrator to manage virtual machines.</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__1">Web Service (Web)</td>
<td class="entry colsep-1 rowsep-1" headers="reference_hzy_5bk_4gb__table_jr4_1ck_4gb__entry__2">Manage the unit using HTTP(S) web pages.</td>
</tr>
</tbody></table>
</div>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic nested0 nobody" aria-labelledby="ariaid-title4" id="topic_title_Basic_Tasks_d1e18">
<h1 class="title topictitle1" id="ariaid-title4">Basic Tasks</h1>
<article class="topic task nested1" aria-labelledby="ariaid-title5" id="task_r3h_tyc_gr">
<h2 class="title topictitle2" id="ariaid-title5">Setting the Service Start-up Type</h2>
<div class="body taskbody">
<section id="task_r3h_tyc_gr__steps_vbz_tyc_gr"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_r3h_tyc_gr__steps_vbz_tyc_gr"><li class="li step">
<span class="ph cmd">Go to <span class="keyword wintitle">System</span>/<span class="keyword wintitle">Services</span>.</span>
</li><li class="li step">
<span class="ph cmd">In the <span class="keyword wintitle">User Service</span>
table, from the <span class="keyword wintitle">Startup Type</span> selection list
located next to the service you wish to set. </span>
<ul class="ul choices" id="task_r3h_tyc_gr__choices_lxs_zrk_4gb">
<li class="li choice">choose <span class="keyword wintitle">Auto</span> if
you wish the service to start automatically when the system starts, or </li>
<li class="li choice">choose <span class="keyword wintitle">Manual</span>
to start to the service manually when needed.</li>
</ul>
</li><li class="li step">
<span class="ph cmd"> Click <span class="keyword wintitle">Apply</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The services set to <span class="keyword wintitle">Auto</span>
will automatically start every time the unit boots, while the services set to <span class="keyword wintitle">Manual</span> must be started each time by
the administrator when needed.</section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title6" id="unique_1076017731480007680">
<h2 class="title topictitle2" id="ariaid-title6">Starting/Stopping/Restarting a User Service Using the DGW Web Page</h2>
<div class="body taskbody">
<section id="unique_1076017731480007680__steps_vbz_tyc_gr"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="unique_1076017731480007680__steps_vbz_tyc_gr"><li class="li step stepexpand">
<span class="ph cmd">Go to <span class="keyword wintitle">System</span>/<span class="keyword wintitle">Services</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">In the <span class="keyword wintitle">User Service</span>
table, on the line of the service you wish to set. </span>
<ul class="ul choices" id="unique_1076017731480007680__choices_lxs_zrk_4gb">
<li class="li choice">click <img class="image" id="unique_1076017731480007680__image_ex1_4dh_sgb" src="https://documentation.media5corp.com/download/attachments/62825785/fleche.jpg" width="15"> if you wish to start the service, or </li>
<li class="li choice">click <img class="image" id="unique_1076017731480007680__image_edb_rdh_sgb" src="https://documentation.media5corp.com/download/attachments/62825785/Restart.png"> to restart the service.</li>
<li class="li choice">click <img class="image" id="unique_1076017731480007680__image_k54_tdh_sgb" src="https://documentation.media5corp.com/download/attachments/62825785/StopService.jpg" width="15"> to stop the service.</li>
</ul>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> When stopping or restarting a service, some interruptions might occur,
such as dropped calls, virtual machine shutdown or loss of network
connectivity, depending on the affected services and/or its
dependencies.</div>
</div>
</li><li class="li step stepexpand">
<span class="ph cmd">Click <span class="keyword wintitle">Apply</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The status of the service (in the <span class="keyword wintitle">Status</span> column) changes following the
executed service command.<ul class="ul" id="unique_1076017731480007680__ul_lq2_wdh_sgb">
<li class="li">If you clicked <img class="image" id="unique_1076017731480007680__image_tlv_ydh_sgb" src="https://documentation.media5corp.com/download/attachments/62825785/StopService.jpg" width="15">, the tab from which you can access the
service from the Web pages are greyed out </li>
<li class="li">If you clicked <img class="image" id="unique_1076017731480007680__image_csx_b2h_sgb" src="https://documentation.media5corp.com/download/attachments/62825785/fleche.jpg" width="15">, the tab from which you can access the service from
the Web pages are no longer greyed out.</li>
</ul>
</section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title7" id="task_wmc_52k_vhb">
<h2 class="title topictitle2" id="ariaid-title7">Disabling a Service</h2>
<div class="body taskbody">
<section id="task_wmc_52k_vhb__steps_vbz_tyc_gr"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_wmc_52k_vhb__steps_vbz_tyc_gr"><li class="li step stepexpand">
<span class="ph cmd">Go to <span class="keyword wintitle">System</span>/<span class="keyword wintitle">Services</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">In the <span class="keyword wintitle">User Service</span>
table, on the line of the service you wish to disable, click <img class="image" id="task_wmc_52k_vhb__image_iwr_dfk_vhb" src="https://documentation.media5corp.com/download/attachments/62825785/StopService.jpg" width="15"> to stop the service. </span>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> When stopping a service, some interruptions might occur, such as dropped
calls, virtual machine shutdown or loss of network connectivity, depending
on the affected services and/or its dependencies.</div>
</div>
</li><li class="li step stepexpand">
<span class="ph cmd">In the <span class="keyword wintitle">User Service</span>
table, from the <span class="keyword wintitle">Startup Type</span> selection list
located next to the service you wish to disable, choose <span class="keyword wintitle">Manual</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd"> Click <span class="keyword wintitle">Apply</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The service will be stopped and will not be restarted automatically at the next unit
start-up.</section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title8" id="task_anb_ngk_4gb">
<h2 class="title topictitle2" id="ariaid-title8">Restarting a Service with a Grace Delay</h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div>If no service needs to be restarted, the table will be greyed out. </section>
<section id="task_anb_ngk_4gb__steps_rgk_mhk_4gb"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_anb_ngk_4gb__steps_rgk_mhk_4gb"><li class="li step">
<span class="ph cmd">Go to <span class="keyword wintitle">System</span>/<span class="keyword wintitle">Services</span>.</span>
</li><li class="li step">
<span class="ph cmd">In the <span class="keyword wintitle">Restart Required Services</span> table, set the <span class="keyword wintitle">Graceful Delay (min)</span>
field.</span>
</li><li class="li step">
<span class="ph cmd">Click <span class="keyword wintitle">Restart Required Services</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The services that require a restart are restarted after the delay allowing ongoing
calls to be completed. At the expiration of the delay, the services are forced to
restart even if calls are still ongoing. Therefore, ongoing calls are abruptly
disconnected without proper release. The users are not informed of the call
disconnection event (ex.: end-of-call tone).<br><img class="image" id="task_anb_ngk_4gb__image_gyk_y3k_4gb" src="https://documentation.media5corp.com/download/attachments/62825785/GracefullyRestartingallService.png" width="800"><br></section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title9" id="task_v1v_m4k_4gb">
<h2 class="title topictitle2" id="ariaid-title9">Restarting a System Service</h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div> System services cannot be restarted by the user. To restart a system service, the
unit must be restarted.</section>
<section id="task_v1v_m4k_4gb__steps_mxd_54k_4gb"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_v1v_m4k_4gb__steps_mxd_54k_4gb"><li class="li step stepexpand">
<span class="ph cmd">Go to <span class="keyword wintitle">Reboot</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">In the <span class="keyword wintitle">Reboot</span> page,
click <span class="keyword wintitle">Reboot</span> .</span>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> If the unit is in use when clicking <span class="keyword wintitle">Reboot</span>, all calls are
terminated.</div>
</div>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The Web session will be lost and you will be redirected to the login page after the
reboot process. All system services needing to be restarted, will be restarted.</section>
</div>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic nested0 nobody" aria-labelledby="ariaid-title10" id="topic_title_Advanced_Tasks_d1e24">
<h1 class="title topictitle1" id="ariaid-title10">Advanced Tasks</h1>
<article class="topic task nested1" aria-labelledby="ariaid-title11" id="task_jt2_ljk_4gb">
<h2 class="title topictitle2" id="ariaid-title11">Starting/Stopping/Restarting a User Service Using a MIB Browser</h2>
<div class="body taskbody">
<section id="task_jt2_ljk_4gb__steps_zlr_nnk_4gb"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="task_jt2_ljk_4gb__steps_zlr_nnk_4gb"><li class="li step">
<span class="ph cmd">Open a MIB Browser</span>
</li><li class="li step">
<span class="ph cmd">Navigate to the Service that needs to be restarted.</span>
</li><li class="li step">
<span class="ph cmd">Locate the <span class="keyword parmname">needRestartInfo</span> parameter to determine if the
service needs to be restarted.</span>
</li><li class="li step">
<span class="ph cmd">In the scmMIB, locate the serviceCommandsTable .</span>
</li><li class="li step">
<span class="ph cmd">In the <span class="keyword wintitle">serviceCommandsName</span> column, locate the service to
restart. </span>
<ol type="a" class="ol substeps" id="task_jt2_ljk_4gb__substeps_exx_w2h_sgb">
<li class="li substep substepexpand">
<span class="ph cmd">To restart the service, set the
<span class="keyword wintitle">serviceCommandsRestart</span> column to
<span class="keyword parmname">restart</span></span>
</li>
<li class="li substep substepexpand">
<span class="ph cmd">To start the service, set the <span class="keyword wintitle">serviceCommandsStart</span>
column to <span class="keyword parmname">Start</span>
</span>
</li>
<li class="li substep substepexpand">
<span class="ph cmd">To stop the service, set the<span class="keyword wintitle"> serviceCommandsStop</span>
column to <span class="keyword parmname">Stop</span></span>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> Stopping or restarting a service will cause an interruption in
that service, which may result for example in network lost, call
interruption, or virtual machine shutdown, depending on the
service(s) stopped or restarted.</div>
</div>
</li>
</ol>
</li></ol></section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested1" aria-labelledby="ariaid-title12" id="unique_1248345271763137487">
<h2 class="title topictitle2" id="ariaid-title12">Starting/Stopping/Restarting a Service Using the CLI</h2>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div>For more details, refer to the <a class="xref" href="https://documentation.media5corp.com/display/DGWLATEST/Using+the+CLI+via+an+SSH+Session" target="_blank">Technical Bulletin - Using the CLI via an SSH Session
</a> published on the <a class="xref" href="https://documentation.media5corp.com/" target="_blank">Media5 Documentation Portal</a>.</section>
<section id="unique_1248345271763137487__steps_bbz_zkt_1mb"><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps" id="unique_1248345271763137487__steps_bbz_zkt_1mb"><li class="li step stepexpand">
<span class="ph cmd">Log into the CLI using an SSH client.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">Type : .</span>
<ol type="a" class="ol substeps" id="unique_1248345271763137487__substeps_nqs_2lt_1mb">
<li class="li substep">
<span class="ph cmd"><span class="keyword cmdname">scm.ServiceCommands[Name=ServiceName].Start=Start</span> to
start a service</span>
</li>
<li class="li substep">
<span class="ph cmd"><span class="keyword cmdname">scm.ServiceCommands[Name=ServiceName].stop=stop</span> to
stop a service</span>
</li>
<li class="li substep">
<span class="ph cmd"><span class="keyword cmdname">scm.ServiceCommands[Name=ServiceName].restart=restart</span>
to restart a service,</span>
</li>
</ol>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> Stopping or restarting a service will cause an interruption in that
service, which may result for example in network lost, call interruption, or
virtual machine shutdown, depending on the service(s) stopped or
restarted.</div>
</div>
</li></ol></section>
</div>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic reference nested0" aria-labelledby="ariaid-title13" id="reference_j4g_nbv_gfb">
<h1 class="title topictitle1" id="ariaid-title13">Online Help</h1>
<p class="shortdesc"><span class="ph">If you are not familiar with the meaning of the fields and
buttons, click <span class="keyword wintitle">Show Help</span>, located at the upper right corner of
the Web page. When activated, the fields and buttons that offer online help will
change to green and if you hover over them, the description will bedisplayed.</span></p>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title14" id="concept_v4k_q3h_1r">
<h1 class="title topictitle1" id="ariaid-title14">DGW Documentation</h1>
<div class="body conbody"><p class="shortdesc">Mediatrix devices are supplied with an exhaustive set of documentation. </p>
<p class="p">Mediatrix user documentation is available on the <a class="xref" href="http://documentation.media5corp.com" target="_blank">Media5 Documentation
Portal</a>.</p>
<div class="p">Several types of documents were created to clearly present the information you are looking for.
Our documentation includes:<ul class="ul" id="concept_v4k_q3h_1r__ul_bqy_cjh_1r">
<li class="li"><strong class="ph b">Release notes</strong>: Generated at each GA release, this document includes the known and
solved issues of the software. It also outlines the changes and the new features the release
includes.</li>
<li class="li"><strong class="ph b">Configuration notes</strong>: These documents are created to facilitate the configuration of a
specific use case. They address a configuration aspect we consider that most users will need to
perform. However, in some cases, a configuration note is created after receiving a question
from a customer. They provide standard step-by-step procedures detailing the values of the
parameters to use. They provide a means of validation and present some conceptual information.
The configuration notes are specifically created to guide the user through an aspect of the
configuration. </li>
<li class="li"><strong class="ph b">Technical bulletins</strong>: These documents are created to facilitate the configuration of a
specific technical action, such as performing a firmware upgrade.</li>
<li class="li"><strong class="ph b">Hardware installation guide</strong>: They provide the detailed procedure on how to safely and
adequately install the unit. It provides information on card installation, cable connections,
and how to access for the first time the Management interface.</li>
<li class="li"><strong class="ph b">User guide</strong>: The user guide explains how to customise to your needs the configuration
of the unit. Although this document is task oriented, it provides conceptual information to
help the user understand the purpose and impact of each task. The User Guide will provide
information such as where and how TR-069 can be configured in the Management Interface, how to
set firewalls, or how to use the CLI to configure parameters that are not available in the
Management Interface.</li>
<li class="li"><strong class="ph b">Reference guide</strong>: This exhaustive document has been created for advanced users. It
includes a description of all the parameters used by all the services of the Mediatrix units.
You will find, for example, scripts to configure a specific parameter, notification messages
sent by a service, or an action description used to create Rulesets. This document includes
reference information such as a dictionary, and it does not include any step-by-step
procedures. </li>
</ul></div>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title15" id="concept_fqm_rv4_k4">
<h1 class="title topictitle1" id="ariaid-title15">Copyright Notice</h1>
<div class="body conbody"><p class="shortdesc">Copyright © 2023 Media5 Corporation.</p>
<p class="p">This document contains information that is proprietary to Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves all rights to this document as well as to the Intellectual Property
of the document and the technology and know-how that it includes and represents.</p>
<p class="p">This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever,
without written prior approval by Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves the right to revise this publication and make changes at any time
and without the obligation to notify any person and/or entity of such revisions and/or
changes.</p>
</div>
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