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<html lang="en"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta charset="UTF-8"><meta name="copyright" content="(C) Copyright 20212023"><meta name="DC.rights.owner" content="(C) Copyright 20212023"><meta name="DC.type" content="task"><meta name="DC.relation" scheme="URI" content="#task_nxv_1jb_3v"><meta name="DC.relation" scheme="URI" content="#task_ryq_ss3_ps"><meta name="DC.relation" scheme="URI" content="#task_gph_v4s_jq"><meta name="DC.relation" scheme="URI" content="#task_z1m_qtc_zp"><meta name="prodname" content="All Mediatrix Units"><meta name="version" content="DGW 4849.0.24302809"><meta name="platform" content="All"><meta name="DC.date.modified" content="20212023-0703-0528"><meta name="DC.date.issued" content="20212023-0703-0528"><meta name="DC.date.available" content="20212023-0703-0528"><meta name="ChapterNumbering" content="no"><meta name="DC.format" content="HTML5"><meta name="DC.identifier" content="task_s1m_k3b_3v"><link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/75010953/commonltr.css"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/75010953/custom.css"><title>How to Set a DGW Unit Running in Rescue Mode Back to Normal Mode</title></head><body><header role="banner"><div class="topicmeta title">How to Set a DGW Unit Running in Rescue Mode Back to Normal Mode</div><div class="topicmeta date">2021>2023-0703-05<28</div><div class="topicmeta product">All Mediatrix Units</div><div class="topicmeta version">DGW 4849.0.2430<2809</div><div class="topicmeta pdf"><a href="https://documentation.media5corp.com/download/attachments/75010953/How%20to%20Set%20a%20Dgw%20Unit%20Running%20in%20Rescue%20Mode%20Back%20to%20Normal%20Mode.pdf" rel="nofollow">Download PDF Document</a></div><hr><span style="float: inline-end;"></span></header><nav role="toc"><ul><li><a href="#task_s1m_k3b_3v">Accessing the Mediatrix Unit </a></li><li><a href="#task_nxv_1jb_3v">Setting the Uplink Network Interface</a></li><li><a href="#task_ryq_ss3_ps">Assigning Network Interface to System Management - All</a></li><li><a href="#task_gph_v4s_jq">Disabling the Rescue Interface</a></li><li><a href="#task_z1m_qtc_zp">Logging Off From the Sentinel Web Interface</a></li><li><a href="#reference_j4g_nbv_gfb">Online Help</a></li><li><a href="#concept_v4k_q3h_1r">DGW Documentation</a></li><li><a href="#concept_fqm_rv4_k4">Copyright Notice</a></li><li><a href="#task_ifw_qpc_zp">Logging on to the Mediatrix Unit Web Interface</a></li></ul></nav><main role="main"><article role="article" aria-labelledby="ariaid-title1"><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="nested0" aria-labelledby="ariaid-title1" id="task_s1m_k3b_3v">
<h1 class="title topictitle1" id="ariaid-title1">Accessing the Mediatrix Unit </h1>
<div class="body taskbody">
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step">
<span class="ph cmd">Use a computer whose network interface IP is in the 192.168.0.0/24 range.</span>
</li><li class="li step">
<span class="ph cmd">Make sure that there is no other network device using IP 192.168.0.1</span>
</li><li class="li step">
<span class="ph cmd">Connect the unit to your network using the Wan port for the Mediatrix 4102S or eth1 for all other types of Mediatrix and Sentinel units.</span>
</li><li class="li step">
<span class="ph cmd">On a web browser go to http://192.168.0.1 and enter the username and
password:</span>
</li></ol></section>
</div>
<nav role="navigation" class="related-links"><div class="linklist relinfo reltasks"><div class="linklistlabel"><strong class="sectiontitle linklistlabel">Next Step</strong></div><ul class="linklist"><li class="linklist"><a class="link" href="#task_nxv_1jb_3v">Setting the Uplink Network Interface</a></li></ul></div></nav></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested0" aria-labelledby="ariaid-title2" id="task_nxv_1jb_3v">
<h1 class="title topictitle1" id="ariaid-title2">Setting the Uplink Network Interface</h1>
<div class="body taskbody">
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step">
<span class="ph cmd">Go to <span class="keyword wintitle">Network/Interfaces </span></span>
</li><li class="li step">
<span class="ph cmd">Set the following values in the Uplink interface section: </span>
<ol type="a" class="ol substeps" id="task_nxv_1jb_3v__substeps_fh3_bdq_qfb">
<li class="li substep">
<span class="ph cmd">Set type to: IPv4 Static.</span>
</li>
<li class="li substep">
<span class="ph cmd">Enter the Static IP address.</span>
</li>
<li class="li substep">
<span class="ph cmd">Enter the default router/gateway IP address.</span>
</li>
<li class="li substep">
<span class="ph cmd">Set the Activation state to <span class="keyword wintitle">Enable</span></span>
</li>
</ol>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>
<br><img class="image" id="task_nxv_1jb_3v__image_jqb_pjb_3v" src="https://documentation.media5corp.com/download/attachments/75010953/InterfaceConfiguration.png" width="800"><br>
</section>
</div>
<nav role="navigation" class="related-links"><div class="linklist relinfo reltasks"><div class="linklistlabel"><strong class="sectiontitle linklistlabel">Next Step</strong></div><ul class="linklist"><li class="linklist"><a class="link" href="#task_ryq_ss3_ps">Assigning Network Interface to System Management - All</a></li></ul></div></nav></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested0" aria-labelledby="ariaid-title3" id="task_ryq_ss3_ps">
<h1 class="title topictitle1" id="ariaid-title3">Assigning Network Interface to System Management - All</h1>
<div class="body taskbody">
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step">
<span class="ph cmd">Go to <span class="keyword wintitle">Management</span>/<span class="keyword wintitle">Misc</span>.</span>
</li><li class="li step">
<span class="ph cmd">From the <span class="keyword wintitle">Network Interface</span> dropbox,
select <span class="keyword wintitle">All</span>.</span>
</li><li class="li step">
<span class="ph cmd">Click <span class="keyword wintitle">Apply</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>
<br><img class="image" id="task_ryq_ss3_ps__image_mtf_xt3_ps" src="https://documentation.media5corp.com/download/attachments/75010953/SystemManagement_All.png" width="800"><br>
</section>
</div>
<nav role="navigation" class="related-links"><div class="linklist relinfo reltasks"><div class="linklistlabel"><strong class="sectiontitle linklistlabel">Next Step</strong></div><ul class="linklist"><li class="linklist"><a class="link" href="#task_gph_v4s_jq">Disabling the Rescue Interface</a></li></ul></div></nav></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested0" aria-labelledby="ariaid-title4" id="task_gph_v4s_jq">
<h1 class="title topictitle1" id="ariaid-title4">Disabling the Rescue Interface</h1>
<div class="body taskbody">
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">Context</strong></div>By default the Rescue interface is disabled. However, after a partial reset the
rescue interface is enabled. <div class="note important note_important"><span class="note__title">IMPORTANT:</span> The Rescue interface is bound to the
unit's WAN port (wan for the Mediatrix 4102S, and ETH1
for all other Mediatrix units). The IP address of the Rescue interface is
192.168.0.1 (IPv4) or an IPv6 Link Local address.</div></section>
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Steps</strong></div><ol class="ol steps"><li class="li step stepexpand">
<span class="ph cmd">Go to <span class="keyword wintitle">Management</span>/<span class="keyword wintitle">Misc</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">From the <span class="keyword wintitle">Network Interface</span> drop-down
menu, select the interface that will be used to manage the unit.</span>
<div class="itemgroup info">
<div class="note important note_important"><span class="note__title">IMPORTANT:</span> If you keep the <span class="keyword wintitle">Rescue Interface</span>
selected, you will not be able to get into the management interface after
disabling it.</div>
</div>
</li><li class="li step stepexpand">
<span class="ph cmd">Click <span class="keyword wintitle">Apply</span></span>
</li><li class="li step stepexpand">
<span class="ph cmd">Go to <span class="keyword wintitle">Network</span>/<span class="keyword wintitle">Interfaces</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">In the <span class="keyword wintitle">Rescue Interface</span> table, from the <span class="keyword wintitle">Activation</span> selection list,
select <span class="keyword wintitle">Disable</span>.</span>
</li><li class="li step stepexpand">
<span class="ph cmd">Click <span class="keyword wintitle">Apply</span>.</span>
<div class="itemgroup info">
<div class="note important note_important"><span class="note__title">IMPORTANT:</span> Make sure to reconfigure at least the user's
authentication and firewall rules (if applicable), otherwise it may leave
the unit unsecure.</div>
</div>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Result</strong></div>The unit will be reachable either on the new configured static IP address or on the
DHCP .<br><img class="image" id="task_gph_v4s_jq__image_ils_j1c_3s" src="https://documentation.media5corp.com/download/attachments/75010953/RescueNetworkConfiguration.png" width="800"><br></section>
</div>
<nav role="navigation" class="related-links"><div class="linklist relinfo reltasks"><div class="linklistlabel"><strong class="sectiontitle linklistlabel">Next Step</strong></div><ul class="linklist"><li class="linklist"><a class="link" href="#task_z1m_qtc_zp">Logging Off From the Sentinel Web Interface</a></li></ul></div></nav></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested0" aria-labelledby="ariaid-title5" lang="en-US" id="task_z1m_qtc_zp">
<h1 class="title topictitle1" id="ariaid-title5">Logging Off From the Sentinel Web Interface</h1>
<div class="body taskbody">
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Procedure</strong></div><div class="li step p">
<span class="ph cmd">In the upper right corner of the Web Page, click <span class="ph uicontrol">Log out</span>.</span>
</div></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Results</strong></div>The logon page is displayed.</section>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic reference nested0" aria-labelledby="ariaid-title6" id="reference_j4g_nbv_gfb">
<h1 class="title topictitle1" id="ariaid-title6">Online Help</h1>
<p class="shortdesc"><span class="ph">If you are not familiar with the meaning of the fields and
buttons, click <span class="keyword wintitle">Show Help</span>, located at the upper right corner of
the Web page. When activated, the fields and buttons that offer online help will
change to green and if you hover over them, the description will bedisplayed.</span></p>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title7" id="concept_v4k_q3h_1r">
<h1 class="title topictitle1" id="ariaid-title7">DGW Documentation</h1>
<div class="body conbody"><p class="shortdesc">Mediatrix devices are supplied with an exhaustive set of documentation. </p>
<p class="p">Mediatrix user documentation is available on the <a class="xref" href="http://documentation.media5corp.com" target="_blank">Media5 Documentation
Portal</a>.</p>
<div class="p">Several types of documents were created to clearly present the information you are looking for.
Our documentation includes:<ul class="ul" id="concept_v4k_q3h_1r__ul_bqy_cjh_1r">
<li class="li"><strong class="ph b">Release notes</strong>: Generated at each GA release, this document includes the known and
solved issues of the software. It also outlines the changes and the new features the release
includes.</li>
<li class="li"><strong class="ph b">Configuration notes</strong>: These documents are created to facilitate the configuration of a
specific use case. They address a configuration aspect we consider that most users will need to
perform. However, in some cases, a configuration note is created after receiving a question
from a customer. They provide standard step-by-step procedures detailing the values of the
parameters to use. They provide a means of validation and present some conceptual information.
The configuration notes are specifically created to guide the user through an aspect of the
configuration. </li>
<li class="li"><strong class="ph b">Technical bulletins</strong>: These documents are created to facilitate the configuration of a
specific technical action, such as performing a firmware upgrade.</li>
<li class="li"><strong class="ph b">Hardware installation guide</strong>: They provide the detailed procedure on how to safely and
adequately install the unit. It provides information on card installation, cable connections,
and how to access for the first time the Management interface.</li>
<li class="li"><strong class="ph b">User guide</strong>: The user guide explains how to customise to your needs the configuration
of the unit. Although this document is task oriented, it provides conceptual information to
help the user understand the purpose and impact of each task. The User Guide will provide
information such as where and how TR-069 can be configured in the Management Interface, how to
set firewalls, or how to use the CLI to configure parameters that are not available in the
Management Interface.</li>
<li class="li"><strong class="ph b">Reference guide</strong>: This exhaustive document has been created for advanced users. It
includes a description of all the parameters used by all the services of the Mediatrix units.
You will find, for example, scripts to configure a specific parameter, notification messages
sent by a service, or an action description used to create Rulesets. This document includes
reference information such as a dictionary, and it does not include any step-by-step
procedures. </li>
</ul></div>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title8" id="concept_fqm_rv4_k4">
<h1 class="title topictitle1" id="ariaid-title8">Copyright Notice</h1>
<div class="body conbody"><p class="shortdesc">Copyright © 20212022 Media5 Corporation.</p>
<p class="p">This document contains information that is proprietary to Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves all rights to this document as well as to the Intellectual Property
of the document and the technology and know-how that it includes and represents.</p>
<p class="p">This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever,
without written prior approval by Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves the right to revise this publication and make changes at any time
and without the obligation to notify any person and/or entity of such revisions and/or
changes.</p>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic task nested0" aria-labelledby="ariaid-title9" lang="en-US" id="task_ifw_qpc_zp">
<h1 class="title topictitle1" id="ariaid-title9">Logging on to the Mediatrix Unit Web Interface</h1>
<div class="body taskbody">
<section class="section prereq"><div class="tasklabel"><strong class="sectiontitle tasklabel">Before you begin</strong></div>The computer IP address must be in the same TCP/IP network as the Mediatrix
unit.</section>
<section class="section context"><div class="tasklabel"><strong class="sectiontitle tasklabel">About this task</strong></div>For better performances, it is recommended to use the latest available version of
Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox. <div class="note note note_note"><span class="note__title">Note:</span> You may not be
able to log on to the Mediatrix unit Web interface if you are using older browser
versions. </div></section>
<section><div class="tasklabel"><strong class="sectiontitle tasklabel">Procedure</strong></div><ol class="ol steps"><li class="li step stepexpand">
<span class="ph cmd">In your Web browser, enter the IP address at which the Web interface of your
Mediatrix unit can be reached.</span>
<ul class="ul choices" id="task_ifw_qpc_zp__choices_kx1_wf3_bq">
<li class="li choice">If your network has an IPv4 DHCP server, connect the primary Ethernet
port of the Mediatrix unit to the network (ETH1 port), use the provided DHCP
server IP address.</li>
<li class="li choice">You can also connect your computer to the secondary Ethernet port of the
Mediatrix unit (ETH2), use the 192.168.0.10 IP address. However, the
computer must also own an IP address in the 192.168.0.0/24 network.</li>
</ul>
</li><li class="li step stepexpand">
<span class="ph cmd">Enter <span class="keyword wintitle">admin</span> as your
username and <span class="keyword wintitle">administrator</span> as the
password.</span>
<div class="itemgroup info">
<div class="note note note_note"><span class="note__title">Note:</span> You can also use <span class="keyword wintitle">public</span> as a username and
leave the password field empty; it has the full administration rights by
default. </div>
</div>
</li><li class="li step stepexpand">
<span class="ph cmd">Click <span class="ph uicontrol">Login</span>.</span>
</li></ol></section>
<section class="section result"><div class="tasklabel"><strong class="sectiontitle tasklabel">Results</strong></div>The <span class="ph uicontrol">Information</span> page of
the Web interface is displayed.</section>
</div>
</article></article></main></body></html> | 