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<html lang="en"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta charset="UTF-8"><meta name="copyright" content="(C) Copyright 2023"><meta name="DC.rights.owner" content="(C) Copyright 2023"><meta name="DC.type" content="topic"><meta name="prodname" content="Virtuo Element Management System"><meta name="version" content="Virtuo 4.8.0"><meta name="platform" content="all"><meta name="DC.date.modified" content="2023-0308-2809"><meta name="DC.date.issued" content="2023-0308-2809"><meta name="DC.date.available" content="2023-0308-2809"><meta name="ChapterNumbering" content="no"><meta name="DC.format" content="HTML5"><meta name="DC.identifier" content="topic_title_Personal_Data_Exposure_d1e15"><link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/75012976/commonltr.css"><link rel="stylesheet" type="text/css" href="https://documentation.media5corp.com/download/attachments/75012976/custom.css"><title>Virtuo EMS - Personal Data Usage and Protection</title></head><body class="nobody"><header role="banner"><div class="topicmeta title"> Virtuo EMS - Personal Data Usage and Protection</div><div class="topicmeta date">2023-0308-28<09</div><div class="topicmeta product">Virtuo Element Management System</div><div class="topicmeta version">Virtuo 4.8.0</div><div class="topicmeta pdf"><a href="https://documentation.media5corp.com/download/attachments/75012976/Virtuo%20EMS%20-%20Personal%20Data%20Usage%20and%20Protection.pdf" rel="nofollow">Download PDF Document</a></div><hr><span style="float: inline-end;"></span></header><nav role="toc"><ul><li><a href="#topic_title_Personal_Data_Exposure_d1e15">Personal Data Exposure</a><ul><li><a href="#concept_fkh_j15_dhb">Personal Data Collection</a></li><li><a href="#concept_svg_gt3_l3b">Personal Data Processing</a></li><li><a href="#concept_cq4_y35_dhb">Personal Data Transfers</a></li></ul></li><li><a href="#topic_title_Personal_Data_Protection_d1e19">Personal Data Protection</a><ul><li><a href="#concept_u1q_ljb_2hb">System and Data Protection</a></li><li><a href="#concept_nrm_vlb_2hb">Access and Authorisations</a></li><li><a href="#concept_acz_p53_l3b">Data Deletion </a></li><li><a href="#concept_sbc_3mb_2hb">Audit </a></li></ul></li><li><a href="#concept_fqm_rv4_k4">Copyright Notice</a></li></ul></nav><main role="main"><article role="article" aria-labelledby="ariaid-title1"><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="nested0" aria-labelledby="ariaid-title1" id="topic_title_Personal_Data_Exposure_d1e15">
<h1 class="title topictitle1" id="ariaid-title1">Personal Data Exposure</h1>
<article class="topic concept nested1" aria-labelledby="ariaid-title2" id="concept_fkh_j15_dhb">
<h2 class="title topictitle2" id="ariaid-title2">Personal Data Collection</h2>
<div class="body conbody"><p class="shortdesc">Mediatrix products collect the basic personal data required for the proper delivery of
the telecommunication service. The actual collected data depends on the type of users and how
the Mediatrix products are administrated. </p>
<div class="p">
<table class="table frame-all" id="concept_fkh_j15_dhb__table_bxn_4h5_dhb"><caption></caption><colgroup><col style="width:24.93765586034913%"><col style="width:33.16708229426435%"><col style="width:41.895261845386536%"></colgroup><thead class="thead">
<tr class="row">
<th class="entry colsep-1 rowsep-1" id="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__1">Type of users</th>
<th class="entry colsep-1 rowsep-1" id="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__2">Collected Personal Information</th>
<th class="entry colsep-1 rowsep-1" id="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__3">Collected Activity Information</th>
</tr>
</thead><tbody class="tbody">
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__1">Virtuo Account Primary contact</td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__2">Media5 may enter the following information in the account:<ul class="ul" id="concept_fkh_j15_dhb__ul_ms5_s4q_thb">
<li class="li">Contact name</li>
<li class="li">Contact email</li>
<li class="li">Contact phone</li>
</ul></td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__3">N/A</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__1">System administrator an technical support</td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__2">User email and password used to access the product for administrative and
troubleshooting purposes</td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__3">
<ul class="ul" id="concept_fkh_j15_dhb__ul_tcl_w4q_thb">
<li class="li">User edition </li>
<li class="li">Unit edition</li>
<li class="li">Unit transfer</li>
<li class="li">Licence key generation </li>
<li class="li">Login time</li>
<li class="li">IP address</li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__1">Mediatrix units end-users</td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__2">Configuration files may contains names and phone numbers used to register to
the telecommunication provider service.</td>
<td class="entry colsep-1 rowsep-1" headers="concept_fkh_j15_dhb__table_bxn_4h5_dhb__entry__3">
<ul class="ul" id="concept_fkh_j15_dhb__ul_aks_z4q_thb">
<li class="li">IP address</li>
</ul>
</td>
</tr>
</tbody></table>
</div>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested1" aria-labelledby="ariaid-title3" id="concept_svg_gt3_l3b">
<h2 class="title topictitle2" id="ariaid-title3">Personal Data Processing</h2>
<div class="body conbody">
<p class="p">Personal data is processed in Virtuo through the following activities:</p>
<ul class="ul" id="concept_svg_gt3_l3b__ul_m1y_ht3_l3b">
<li class="li">Configuring and storing Mediatrix end-user data</li>
<li class="li">Configuring other users</li>
<li class="li">Logging administration audit trails</li>
<li class="li">Access of the personal data by an authorised system administrator</li>
<li class="li">Provisioning of the Mediatrix unit</li>
</ul>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested1" aria-labelledby="ariaid-title4" id="concept_cq4_y35_dhb">
<h2 class="title topictitle2" id="ariaid-title4">Personal Data Transfers</h2>
<p class="shortdesc">The provisioning of Mediatrix units may contain end-users personal
information.</p>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic nested0 nobody" aria-labelledby="ariaid-title5" id="topic_title_Personal_Data_Protection_d1e19">
<h1 class="title topictitle1" id="ariaid-title5">Personal Data Protection</h1>
<article class="topic concept nested1" aria-labelledby="ariaid-title6" id="concept_u1q_ljb_2hb">
<h2 class="title topictitle2" id="ariaid-title6">System and Data Protection</h2>
<div class="body conbody">
<ul class="ul" id="concept_u1q_ljb_2hb__ul_kpt_xt3_l3b">
<li class="li">The server hosting Virtuo has been hardened following the CIS security
benchmarks (https://<a class="xref" href="http://www.cisecurity.org/cis-benchmarks/" target="_blank">www.cisecurity.org/cis-benchmarks/</a>).</li>
<li class="li">The database access is restricted per service with minimal privileges.</li>
<li class="li">Web portal users have access rights according to their role.</li>
<li class="li">Communications are encrypted using SSL.</li>
<li class="li">Sensitive data is hidden from prying eyes.</li>
</ul>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested1" aria-labelledby="ariaid-title7" id="concept_nrm_vlb_2hb">
<h2 class="title topictitle2" id="ariaid-title7">Access and Authorisations</h2>
<div class="body conbody">
<p class="p">The Virtuo EMS has four (4) default account roles:</p>
<ul class="ul" id="concept_nrm_vlb_2hb__ul_n4l_kpq_thb">
<li class="li">Base User</li>
<li class="li">Preset Unit Configuration User</li>
<li class="li">Advanced User</li>
<li class="li">Admin</li>
</ul>
<p class="p">All management interfaces are restricted to authorised accounts only, verified by email and
password.</p>
<p class="p">The account credentials are stored in the Virtuo EMS database.</p>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested1" aria-labelledby="ariaid-title8" id="concept_acz_p53_l3b">
<h2 class="title topictitle2" id="ariaid-title8">Data Deletion </h2>
<div class="body conbody"><p class="shortdesc">System administrators with Advanced User or Admin role are allowed to delete the
configuration files that may contain Mediatrix units end-user personal data. </p>
<p class="p">System administrators with Admin role are allowed to delete users with lower privileges from
the same account.</p>
</div>
</article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested1" aria-labelledby="ariaid-title9" id="concept_sbc_3mb_2hb">
<h2 class="title topictitle2" id="ariaid-title9">Audit </h2>
<div class="body conbody"><p class="shortdesc">Audit trail logs of the system administrator activities are available to Media5
administrators.</p>
<p class="p">System administrators with Admin role have access to the audit trail logs.</p>
</div>
</article></article><hr><span style="float: inline-end;"><a href="#">Top</a></span><article class="topic concept nested0" aria-labelledby="ariaid-title10" id="concept_fqm_rv4_k4">
<h1 class="title topictitle1" id="ariaid-title10">Copyright Notice</h1>
<div class="body conbody"><p class="shortdesc">Copyright © 2023 Media5 Corporation.</p>
<p class="p">This document contains information that is proprietary to Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves all rights to this document as well as to the Intellectual Property
of the document and the technology and know-how that it includes and represents.</p>
<p class="p">This publication cannot be reproduced, neither in whole nor in part, in any form whatsoever,
without written prior approval by Media5 Corporation.</p>
<p class="p">Media5 Corporation reserves the right to revise this publication and make changes at any time
and without the obligation to notify any person and/or entity of such revisions and/or
changes.</p>
</div>
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