The single file used to upgrade DGW is a binary file (.bin) that contains the modules and the features to install on your Mediatrix unit when a new release is available.
The single file is uploaded to the Mediatrix using the transfer protocols HTTP, HTTPS, FTP, and TFTP.
Perform this procedure if you plan to use the FTP transport protocol.
If the file server is located behind a firewall, make sure that TCP port 21 is open.
If the file server is located behind a firewall, make sure the UDP port 69 is open.
If the file server is located behind a firewall, make sure the TCP port 80 is open.
Make sure the unit is set to the proper date (refer to Configuring the Mediatrix Unit to Use an SNTP Server .
If the file server is located behind a firewall, make sure the TCP port 443 is open.
The Simple Network Time Protocol (SNTP) is used to update and synchronise the clock of the Mediatrix unit (day, month, time) when it is restarted.
Mediatrix units do not all include a real time clock allowing them to maintain accurate time when they are shutdown. Your system needs to have access to accurate time, for example if you are using HTTPS or for the caller ID feature. The Mediatrix unit implements a SNTP client, which can synchronise the local clock with remote NTP/SNTP servers. The configuration can be automatic (through DHCP for example), with fallback, or static, with up to four servers.
Our QA tests cover five (5) major releases back for each new release. If you are upgrading from a load older than five (5) major releases back, you must install an intermediate version before upgrading to the newest one.
Depending on the type of protocol you will use, the following procedures must be completed.
For example, http://www.myserver.com/firmware.bin or tftp://myserver/myfolder/firmware.bin
If you choose Disable , the unit must be manually restarted in order to complete the upgrade. A message will be displayed to restart the unit.
When the firmware pack update fails, the Mediatrix unit tries to download the firmware three times.
All LEDs will cycle from left to right.
You will be redirected to the Reboot page.
The Rollback button is only available if there is a previous version available in the recovery bank.
Any configuration changes performed after the installation of the current firmware version will be lost.
Configuration parameters previous to the firmware upgrade will be restored.
If you are not familiar with the meaning of the fields and buttons, click Show Help , located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will be displayed.
Mediatrix units are supplied with an exhaustive set of documentation.
Mediatrix user documentation is available on the Documentation Portal .
Several types of documents were created to clearly present the information you are looking for. Our documentation includes:
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